Services Leadership Director

2 days ago


Oslo, Oslo County, Norway Appear AS Full time

The Global Head of Services will oversee customer services, customer success, and professional services worldwide, setting the strategic vision for all service-related functions. This leader will ensure that these functions align with the company's broader operational and financial objectives.

In a matrix structure, regional service teams will adapt centrally defined methods and frameworks to local needs, while maintaining direct functional alignment with the Global Head of Services. This position will collaborate closely with Commercial and Product teams to continually refine, evolve, and expand offerings.

The key responsibilities of this role include:

Service Strategy Development
  • Develop and maintain a comprehensive, long-term strategy for Customer Services, Customer Success, and Professional Services, aligned with overall business goals.
  • Identify market trends and customer feedback to shape service offerings that differentiate the company in a competitive landscape.
Service Portfolio Management
  • Serve as the primary owner of the global service portfolio, defining standard offerings, packages, and pricing models in coordination with Commercial teams.
  • Collaborate with Product Management to align service designs with product roadmaps, ensuring seamless integration and a holistic customer experience.
Global Service Standards
  • Establish and enforce global service standards, policies, and processes, ensuring consistent quality and methodology across regions.
  • Provide frameworks that allow regional teams to tailor execution in line with local regulations, cultural nuances, and market demands.
Executive Collaboration
  • Partner with the COO and executive leadership to integrate service initiatives into broader operational and financial planning.
  • Work cross-functionally with Sales, Marketing, and Product leaders to identify and act upon new revenue opportunities, strategic partnerships, and customer engagement programs.

Success in this role requires a unique blend of strategic thinking, operational expertise, and leadership skills.



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