NOC Network Operations Specialist

2 weeks ago

Oslo, Oslo County, Norway Motorola Solutions Full time
Job Description

Job Summary

Motorola Solutions is seeking a highly skilled NOC Operator to join our team. As a NOC Operator, you will be responsible for monitoring and maintaining our network infrastructure, identifying and resolving issues, and providing exceptional customer support.

Key Responsibilities
  • Monitor network transmission, base station, control room, and core network elements using developed tools.
  • Identify and interpret alarms, and comprehend the impact of alarms on the network.
  • Prioritize alarms and incidents, and take appropriate action.
  • Provide first-line investigation support for customer faults.
  • Operate within a structured ITIL framework.
  • Understand and operate within clearly defined SLA agreements.
  • Escalate faults to second-line support, providing necessary detail.
  • Maintain a good working relationship with customers, demonstrating knowledge and competence.
  • Provide support to field technicians.
  • Understand escalation and emergency procedures, and know when to invoke them.
  • Log ticket information clearly and update regularly.
Requirements
  • Norwegian citizenship or at least 10 years of residence in Norway.
  • No restrictions on security clearance to Confidential.
  • Ability to speak, write, and communicate clearly in English and Norwegian.
  • NOC or support/help desk experience.
  • Desirable: some level of core and/or transmission network knowledge.
  • Technically skilled and/or interested, preferably with an IT/Telecommunication background and/or education.
  • Ability to operate according to service level agreements.
Travel Requirements

None

Relocation Provided

No

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Norway AS

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

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