IT Support Specialist
2 months ago
About the Role
We are seeking a highly skilled IT Support Specialist to join our team at Snaphunt. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities
- Respond to and resolve technical issues and service requests from clients in a timely and professional manner.
- Manage and prioritize tickets based on client requirements and urgency.
- Provide expert-level technical support and guidance to clients on various IT-related issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
- Perform basic administration tasks on Windows operating systems.
- Provide IT infrastructure support, including hardware, software, and operating system troubleshooting.
- Follow established procedures for installing and troubleshooting computer programs.
- Provide remote support for peripheral and network hardware, including monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
- Collaborate with our LAN and WAN teams to ensure seamless IT operations.
- Work a standard Monday to Friday schedule in Oslo, with a 1-hour lunch break.
Requirements
- At least 2 years of experience in providing field support in IT infrastructure, including troubleshooting hardware, software, and operating system issues.
- Proficiency in desk-side support and PC break/fix, including comfort with Windows operating systems.
- Proficiency in Norwegian and English, which will be considered during the selection process.
- Ability to work independently or as part of a team.
- Strong knowledge of Microsoft desktop software.
- Knowledge of wireless networking.
- Basic knowledge of TCP/IP networks, DNS, DHCP, VPN, and RDP.
About Us
Snaphunt is a leading provider of customized global IT support solutions. Our dedicated service delivery team offers day-to-day support via on-site engineers or responsive visiting engineers, as well as multilingual service desk coordination.
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