IT Support Specialist

2 months ago


Oslo, Oslo County, Norway Snaphunt Full time

About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Snaphunt. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities

  • Respond to and resolve technical issues and service requests from clients in a timely and professional manner.
  • Manage and prioritize tickets based on client requirements and urgency.
  • Provide expert-level technical support and guidance to clients on various IT-related issues.
  • Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
  • Perform basic administration tasks on Windows operating systems.
  • Provide IT infrastructure support, including hardware, software, and operating system troubleshooting.
  • Follow established procedures for installing and troubleshooting computer programs.
  • Provide remote support for peripheral and network hardware, including monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
  • Collaborate with our LAN and WAN teams to ensure seamless IT operations.
  • Work a standard Monday to Friday schedule in Oslo, with a 1-hour lunch break.

Requirements

  • At least 2 years of experience in providing field support in IT infrastructure, including troubleshooting hardware, software, and operating system issues.
  • Proficiency in desk-side support and PC break/fix, including comfort with Windows operating systems.
  • Proficiency in Norwegian and English, which will be considered during the selection process.
  • Ability to work independently or as part of a team.
  • Strong knowledge of Microsoft desktop software.
  • Knowledge of wireless networking.
  • Basic knowledge of TCP/IP networks, DNS, DHCP, VPN, and RDP.

About Us

Snaphunt is a leading provider of customized global IT support solutions. Our dedicated service delivery team offers day-to-day support via on-site engineers or responsive visiting engineers, as well as multilingual service desk coordination.



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