IT Support Specialist

2 weeks ago


Oslo, Oslo County, Norway Snaphunt Full time

The Opportunity

We are seeking a skilled IT Support Engineer to join our team at Snaphunt. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities

  • Respond to and resolve technical issues and service requests from clients in a timely and professional manner.
  • Manage and prioritize tickets based on client requirements and urgency.
  • Provide expert support services to clients, including troubleshooting and resolving hardware and software issues.
  • Assist clients with installing, configuring, and troubleshooting desktops, laptops, printers, and other peripherals.
  • Perform basic administration tasks on Windows operating systems.
  • Provide IT infrastructure support, including hardware, software, and operating system troubleshooting, while ensuring compliance with client security requirements.
  • Follow established procedures for installing and troubleshooting computer programs.
  • Offer "Smart Hand" support for peripheral and network hardware, including monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
  • Collaborate with our team to ensure seamless LAN and WAN setup and maintenance.
  • This role requires working Monday to Friday in Oslo from 08:00 to 17:00, with a one-hour lunch break.

Requirements

  • At least 2 years of experience in providing field support for IT infrastructure, including troubleshooting hardware, software, and operating system issues.
  • Proficiency in desk-side support and PC break/fix, including comfort with Windows operating systems.
  • Proficiency in Norwegian and English, which will be considered during the selection process.
  • Ability to work independently or as part of a team.
  • Good knowledge of and experience with Microsoft desktop software.
  • Knowledge of wireless networking.
  • Basic understanding of TCP/IP networks, DNS, DHCP, VPN, and RDP.

About Us

Our client has been providing customized global IT support solutions around the clock since 1992. Our dedicated service delivery team offers day-to-day support via teams of on-site engineers or responsive visiting engineers, as well as multilingual service desk coordination.


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