Technical Support Engineer

8 hours ago


Oslo, Oslo County, Norway TN Norway Full time
Job Description

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Role Summary

As a Graduate Support Engineer, you will provide highly visible customer support through on-site installations and oversee diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in operation and maintenance, and serve as company liaison for administrative and technical matters.

Key Responsibilities
  1. Build strong R&D relationships and act as key support interface.
  2. Work with customers to replace faulty parts and support testing.
  3. Run designated acceptance testing after part replacement.
  4. Become proficient in coding and investigate issues before escalating.
  5. Use test tools to capture logs required by R&D.
  6. Communicate with customers to establish problem details.
  7. Investigate and resolve customer problems within SLAs.
  8. Collaborate with internal teams to resolve technical issues.
  9. Produce system documentation for customers and support team.
  10. Update call tracking system and provide status updates.
  11. Provide technical support to R&D during solution design and implementation.


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