
Technical Support Specialist
5 hours ago
About Us
nShift is the leading global provider of cloud delivery management solutions. We enable the frictionless shipment and return of nearly one billion shipments across 190 countries each year.
Our software is used by many of the world's leading e-commerce, retail, manufacturing, and 3PL shippers due to our large carrier network and extensive platform features.
We are headquartered in London and Oslo and have over 500 employees across offices in Europe and beyond. Our company culture values innovation, collaboration, and customer satisfaction.
Purpose of Role
We are looking for an additional support engineer to join our team, ensuring our customers have a great experience. With our products being critical within our customers' end-to-end solutions, it is essential that they function correctly and any issues that could affect production are resolved quickly and effectively.
The Area of Responsibility Includes:
- Providing technical assistance to customers and partners via multiple channels
- Delivering Service Requests and helping resolve Incidents
- Ensuring SLA and CSAT compliance
- Being proactive in resolving workload through effective measures
- Expanding your own Product/Domain knowledge
- Participating in building a strong service-oriented team culture where knowledge sharing is central
Required Personality Traits and Skill Set
- Customer service-related work experience
- Fluency in English is mandatory
- Positive customer-centric and team-oriented attitude
- Structured, organized, and independent
- Experience and interest in understanding customers, partners, and software product features
- Strong tolerance for and ability to focus and execute in a changing environment
- Good ability to work under pressure with high energy and resilience
- Experience in IT Support
- Interest in IT and/or logistics
- SaaS experience
- LogTech Experience (ERP/WMS/TMS)
- SaaS company experience
- Knowledge of other languages
About You
To succeed in this role, you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communication skills. You will work widely with many different types of cases, make demands internally, or support our partners with complex troubleshooting - simply a varied everyday life together with your colleagues.
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