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Customer Success Manager

2 months ago


Trondheim, Trøndelag, Norway Resideo Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Resideo. As a key member of our organization, you will be responsible for ensuring the successful implementation of our smart fire protection and water leak detection cloud platform solution for housing associations.

Key Responsibilities
  • Ensure efficiency and quality of installations, whether performed in-house or through partners
  • Conduct inspections at potential customers in connection with sales and prior to installations
  • Plan and optimize network solutions for installations
  • Manage logistics, including orders, distribution, and transport of equipment
  • Develop and maintain relationships with equipment suppliers, installers, and other partners
  • Plan, manage, and report progress and deviations in projects
  • Drive project forward and ensure good service to existing customers
Requirements
  • At least 2 years' experience in project management or a similar role
  • Interest in and understanding of technology
  • Product, hardware, or software installation experience
  • Education in ICT or a certificate/apprenticeship in Electrical and/or Installation
What We Offer
  • Opportunity to make a difference and contribute to creating security for residents in housing associations
  • Informal and good working environment
  • Committed and pleasant professional environment with high speed and innovation
  • Development opportunities
About Us

Resideo is a young and growing company with products and services within security and smart security solutions for housing associations and condominiums. We are a leading company in wireless collective security solutions.

We have developed innovative products, such as Sfty Sense, a multi-detector for smoke, motion, temperature, and humidity, and our control portal Sfty Control. We have received awards for our innovations and are committed to providing high-quality solutions to our customers.