
Global Head of Service Operations Director
2 days ago
IKM Gruppen AS is seeking a seasoned professional to lead its customer services, customer success, and professional services teams worldwide. As the Senior Vice President of Service Delivery, you will play a critical role in shaping the company's services strategy and ensuring it aligns with overall business objectives.
About the RoleThis is a high-profile position that requires exceptional leadership skills, strategic thinking, and the ability to foster collaboration across diverse teams. You will work closely with Commercial and Product teams to refine, evolve, and expand service offerings, ensuring they meet customer needs and differentiate the company in a competitive landscape.
The ideal candidate will have a proven track record of developing and maintaining comprehensive strategies for customer services, customer success, and professional services. They will be able to identify market trends and customer feedback to shape service offerings and serve as the primary owner of the global service portfolio.
Key Responsibilities:- Develop and Maintain Comprehensive Strategies: Create and implement strategies for customer services, customer success, and professional services aligned with overall business goals.
- Identify Market Trends and Customer Feedback: Analyze market trends and customer feedback to shape service offerings and differentiate the company in a competitive landscape.
- Serve as Primary Owner of Global Service Portfolio: Define standard offerings, packages, and pricing models in coordination with Commercial teams.
- Collaborate with Product Management: Align service designs with product roadmaps to ensure seamless integration and a holistic customer experience.
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Oslo, Oslo County, Norway Appear AS Full timeThe role of the Global Head of Customer Services and Operations is to oversee customer services, customer success, and professional services worldwide. This leader sets the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.In a matrix structure, regional service teams adapt...
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Global Head of Services
2 weeks ago
Oslo, Oslo County, Norway SKILL Rekruttering AS Full timeThe Global Head of Services oversees Customer Services, Customer Success, and Professional Services worldwide. Reporting to the COO, this leader sets the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives. In a matrix structure, regional service teams adapt centrally defined...
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Head of Global Service Portfolio
6 days ago
Oslo, Oslo County, Norway Appear AS Full timeThe Head of Global Service Portfolio will be responsible for overseeing customer services, customer success, and professional services worldwide. This individual will set the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.In a matrix structure, regional service teams...
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Director of Service Operations
20 hours ago
Oslo, Oslo County, Norway SKILL Rekruttering AS Full timeAbout the RoleThe Global Head of Services at SKILL Rekruttering AS is responsible for overseeing customer services, customer success, and professional services globally. This role requires a strong understanding of service operations, customer experience, and professional services, as well as excellent leadership and communication skills. Key...
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Services Leadership Director
6 days ago
Oslo, Oslo County, Norway Appear AS Full timeThe Global Head of Services will oversee customer services, customer success, and professional services worldwide, setting the strategic vision for all service-related functions. This leader will ensure that these functions align with the company's broader operational and financial objectives.In a matrix structure, regional service teams will adapt centrally...
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Global Services Sales Director
5 days ago
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Director of Software Architecture
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Director of Global Services Management
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Oslo, Oslo County, Norway IKM Gruppen AS Full timeThe Senior Vice President of Service Delivery will be responsible for leading the development and implementation of a comprehensive services strategy that aligns with IKM Gruppen AS' overall business objectives. This includes overseeing the development and maintenance of strategies for customer services, customer success, and professional services...
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