Global Head of Service Operations Director

2 days ago


Oslo, Oslo County, Norway IKM Gruppen AS Full time

IKM Gruppen AS is seeking a seasoned professional to lead its customer services, customer success, and professional services teams worldwide. As the Senior Vice President of Service Delivery, you will play a critical role in shaping the company's services strategy and ensuring it aligns with overall business objectives.

About the Role

This is a high-profile position that requires exceptional leadership skills, strategic thinking, and the ability to foster collaboration across diverse teams. You will work closely with Commercial and Product teams to refine, evolve, and expand service offerings, ensuring they meet customer needs and differentiate the company in a competitive landscape.

The ideal candidate will have a proven track record of developing and maintaining comprehensive strategies for customer services, customer success, and professional services. They will be able to identify market trends and customer feedback to shape service offerings and serve as the primary owner of the global service portfolio.

Key Responsibilities:
  • Develop and Maintain Comprehensive Strategies: Create and implement strategies for customer services, customer success, and professional services aligned with overall business goals.
  • Identify Market Trends and Customer Feedback: Analyze market trends and customer feedback to shape service offerings and differentiate the company in a competitive landscape.
  • Serve as Primary Owner of Global Service Portfolio: Define standard offerings, packages, and pricing models in coordination with Commercial teams.
  • Collaborate with Product Management: Align service designs with product roadmaps to ensure seamless integration and a holistic customer experience.


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