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Technical Services Specialist
2 months ago
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Join Getinge as a
Technical Services Specialist (m/f/d)
The Technical Services Specialist will belong to Getinge Digital Health Solutions (DHS). Getinge DHS deliver solutions to hospitals that align and optimize workflows at sterile services departments, operating rooms and the patient journey. By supporting and facilitating workflows and communication channels for health care professionals, we help our customers delivering efficient and high-quality patient care.
The Norwegian DHS team is located in Oslo, where we share offices with our sales- and service personnel. You will join our Nordic DHS team with four other team members located in the Oslo office, and 25+ colleagues distributed between Denmark, Sweden, and Finland. We are open to applicants who live further away, for example in Vestlandet.
Your closest colleagues are specialists, specializing in either implementation or technical support, and you will work closely together to deliver the best possible service to our customers.
Your responsibilities
- Product installation and implementation work for new customers
- Technical support for our existing customers
- Education and training of customers
- Assisting with pre-sales activities
- Ensuring good customer relationship development
- Phone support between 08.00-16.00 (running schedule, divided between you and your colleagues)
- Main product: T-DOC - our sterile supply management software
Who you are
At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. They never compromise on quality and always act responsibly remembering that our customers always come first. They enjoy collaboration and working in diverse and international teams, and embrace the future. If you love change, we can make sure that you stay that way
Your profile
- Relevant experience as a technical IT supporter (m/f/d) or application specialist (m/f/d) from another software product or similar experience
- Team player, approaching challenges with enthusiasm and care
- Comfortable working in a structured manner
- Experience with customer contact - especially with delivering training or implementation on-site with customers - preferred
- Solid experience with general IT and software (e.g. Windows Server, SQL DB and general DB infrastructure)
- Understanding importance of good customer service and ability to align expectations with customers
- Self driven and eager to learn
- Fluent in Norwegian and English, as you will be collaborating with Nordic colleagues
- Willigness to travel (approx. 15%)
Why work for us
We believe we make the best products in the world, and so do our users This means we are servicing a passionate group of people worldwide, who know our products inside out. You will get a great opportunity to discuss solutions and possibilities with our users, which is an important way for us to improve T-DOC. The customer is always in the center, and as a team we always work together to succeed with our projects.
Getinge offers a job in a safe and informal work environment, where we appreciate good mood and close team collaboration. We keep an open dialogue between leaders and employees, as well as between teams. We are focused on developing people, and together we will create a plan for learning and competence development when you start your career with us.
Reasonable accomodations are available upon request for candidates taking part in all aspects of the selection process.
We will be happy to answer any questions you may have.
Your contact person: Mr. Mads Røder, mads.roder@getinge.com
