Training and Onboarding Specialist

4 weeks ago

Oslo, Norway Upwork Full time
Job Description

As a Training and Onboarding Specialist, you will:

-Execute training for new customers by understanding, configuring their software and set-up to get them started.
-Deliver onboarding to new clients, ensuring their first interaction with us after signing their contract is positive, and reaffirms their decision to invest with us.
-Work closely with Support, Sales and Customer Success to provide feedback from customers, helping improve our offering and identify potential upsell opportunities.
-Deliver online training and physical in person training at customer site, for new and existing customers, in the solutions you specialize in.
-Support in developing training content and prepare training materials for both online and physical classroom based training sessions.
-Support in developing material and content for the virtual and on-demand learning platform, including producing video tutorials for all our products.
-Organize and coordinate the online and classroom based training sessions such as setting up the webinar, preparing the classroom, inviting participants, etc.
-Evaluate the knowledge of customers participating in training to determine training needs and effectiveness
-Proactively identify additional training needs and pass to Sales or Leadership to action.
-Share knowledge and information within the team to support each other


Qualifications

To be successful in this role, you need:

-Deep knowledge of Client's products strongly preferred
-Experience as a product trainer (virtual and physical classroom based)
-Strong skills in MS-Office tools
-Driver’s license is necessary
-Experience in understanding customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
-Passion for technology and for being a part of a fast-growing SaaS company.
-Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
-Excellent communication skills, particularly verbal
-Clear pronunciation and good intonation
-Good listening skills (active listening)
-Strong planning and organizational skills
-Ability to use initiative and work autonomously
-Team player and collaborative approach to working
-Confident presenting and talking to a group of people (8-10 in physical classrooms and even more in virtual classrooms)
-Excellent relationship building skills.
-Pragmatic, can-do attitude.
-Proactive and able to use initiative.
-Strong empathy for customers.
-Flexible approach, able to operate effectively with uncertainty and change.
-Demonstrated desire for continuous learning and improvement.
-Fluent in Danish and Norwegian



Additional Information

Great Work Environment

Competitive Pay

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