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Customer Support Specialist
2 months ago
Questback Inc. is a global leader in experience management, delivering a complete platform for collecting employee and customer experience data to help clients gain a competitive advantage.
Job SummaryWe are seeking a highly motivated and driven Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Support: Handle customer inquiries and provide timely and effective solutions to their issues.
- Issue Resolution: Proactively coordinate with other departments to resolve complex issues and ensure customer satisfaction.
- Documentation: Create and maintain accurate and up-to-date documentation for internal and external use.
- Training and Development: Conduct training sessions and onboarding meetings to ensure that clients have the necessary knowledge and skills to use our platform effectively.
- Communication Skills: Strong written and verbal communication skills in Norwegian and English.
- Technical Skills: Experience with using the Microsoft Office package and basic understanding of CSS.
- Experience: Previous experience in customer service and testing software is highly desirable.
- Opportunities for Growth: A dynamic and supportive work environment that encourages growth and development.
- Collaborative Team: A collaborative team that values respect, trust, and open communication.
- Professional Development: Opportunities for professional development and training to enhance your skills and knowledge.
