Norwegian Customer Support Specialist in Riga
4 weeks ago
About the Role
We are seeking a highly skilled Norwegian Customer Support Agent to join our team in Riga, Latvia. In this role, you will be responsible for providing top-tier customer experiences to our clients through various communication channels.
Your Responsibilities:
• Handle incoming requests from customers of a leading payment platform, providing swift and efficient resolutions.
• Log case resolutions in the contact center tool, ensuring each interaction is tracked accurately.
• Escalate priority cases to team leads when needed, ensuring critical issues are resolved promptly.
• Collaborate with internal and external contacts to maintain clear communication and achieve project goals.
• Deliver exemplary customer service, consistently meeting quality standards across all touchpoints.
• Hit project KPIs, including response time, handle time, and resolution rate.
What We Offer:
• Paid training and continuous professional development opportunities.
• Flexible shifts and the possibility of hybrid work after the initial 3 months, based on performance.
• Relocation support to help you settle in Riga.
• A dynamic and diverse work environment, with numerous opportunities for personal and professional growth.
• Comprehensive medical insurance for you and your family, including routine health checks, dental, vision, prescription drugs, and mental health support.
Requirements:
• Upper-intermediate Norwegian language skills (B2) and fluent English language skills (C1) for both verbal and written communication.
• Previous experience in outsourced customer service is a plus.
• Willingness to relocate to Riga or already residing in Latvia.
• EU citizenship or a valid work permit for Latvia.
• Computer literacy with a typing speed of at least 50 words per minute and 90% accuracy.
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