Norwegian Customer Support Agent in Riga
4 weeks ago
We are seeking a highly motivated and customer-focused Norwegian speaker to join our team as a Customer Support Agent in Riga, Latvia. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities:- Handle customer inquiries and resolve issues in a timely and efficient manner
- Log case resolutions in our contact center tool to ensure accurate tracking
- Escalate priority cases to team leads when necessary to ensure critical issues are resolved promptly
- Collaborate with internal and external contacts to provide seamless customer support
- Deliver top-tier customer experiences consistently meeting quality standards across all touchpoints
- Hit project KPIs, including response time, handle time, and resolution rate
- Participate in regular training sessions to enhance your skills and knowledge
- Upper-intermediate Norwegian (B2) and fluent English (C1) for both verbal and written communication
- Previous experience in outsourced customer service is a plus
- Willingness to relocate to Riga or already residing in Latvia
- EU citizenship or a valid work permit for Latvia
- Computer literacy with a typing speed of at least 50 words per minute and 90% accuracy
- Positive attitude, friendly, and self-motivated with a strong focus on problem-solving
- Team player with a service-oriented mindset
- Flexibility to work shift hours and adapt quickly to changing priorities
- Clean criminal record and willingness to participate in a background check during the recruitment process
- Paid training and continuous professional development
- Flexible shifts and hybrid work options
- Relocation support and assistance to help you settle in Riga
- Modern work environment and dynamic team
- Growth opportunities and regular team-building activities
- Premium medical insurance and work from home options for late shifts
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