Norwegian Customer Support Agent in Riga

4 weeks ago


Oslo, Oslo County, Norway Cross Border Talents Full time
Customer Support Agent - Norwegian Speaker

We are seeking a highly motivated and customer-focused Norwegian speaker to join our team as a Customer Support Agent in Riga, Latvia. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and efficient manner
  • Log case resolutions in our contact center tool to ensure accurate tracking
  • Escalate priority cases to team leads when necessary to ensure critical issues are resolved promptly
  • Collaborate with internal and external contacts to provide seamless customer support
  • Deliver top-tier customer experiences consistently meeting quality standards across all touchpoints
  • Hit project KPIs, including response time, handle time, and resolution rate
  • Participate in regular training sessions to enhance your skills and knowledge
Requirements:
  • Upper-intermediate Norwegian (B2) and fluent English (C1) for both verbal and written communication
  • Previous experience in outsourced customer service is a plus
  • Willingness to relocate to Riga or already residing in Latvia
  • EU citizenship or a valid work permit for Latvia
  • Computer literacy with a typing speed of at least 50 words per minute and 90% accuracy
  • Positive attitude, friendly, and self-motivated with a strong focus on problem-solving
  • Team player with a service-oriented mindset
  • Flexibility to work shift hours and adapt quickly to changing priorities
  • Clean criminal record and willingness to participate in a background check during the recruitment process
What We Offer:
  • Paid training and continuous professional development
  • Flexible shifts and hybrid work options
  • Relocation support and assistance to help you settle in Riga
  • Modern work environment and dynamic team
  • Growth opportunities and regular team-building activities
  • Premium medical insurance and work from home options for late shifts


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