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Norwegian Customer Support Agent in Riga
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Norwegian Customer Support Agent in Riga. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:- Customer Interaction: Handle incoming requests from customers through phone, chat, and email, providing swift and efficient resolutions.
- Case Management: Log case resolutions in the contact center tool, ensuring each interaction is tracked accurately.
- Issue Escalation: Escalate priority cases to team leads when needed, ensuring critical issues are resolved promptly.
- Collaboration: Work both independently and as part of a supportive team, maintaining clear communication with internal and external contacts.
- Exemplary Customer Service: Deliver top-tier customer experiences, consistently meeting quality standards across all touchpoints.
- Target Achievement: Hit project KPIs, including response time, handle time, and resolution rate.
- Additional Tasks: Take on ad hoc tasks that contribute to improving service and KPIs.
- Training & Development: Participate in regular training sessions to continuously enhance your skills.
- Language Skills: Upper-intermediate Norwegian (B2) and fluent English (C1) for both verbal and written communication.
- Experience: Previous experience in outsourced customer service is a plus.
- Relocation: Willingness to relocate to Riga or already residing in Latvia.
- Work Eligibility: EU citizenship or a valid work permit for Latvia.
- Tech Savvy: Computer literacy with a typing speed of at least 50 words per minute and 90% accuracy.
- Positive Attitude: Optimistic, friendly, and self-motivated, with a strong focus on problem-solving.
- Team Player: Able to work effectively within a team, with a service-oriented mindset.
- Adaptability: Flexibility to work shift hours and adapt quickly to changing priorities.
- Background Check: Clean criminal record and willingness to participate in a background check during the recruitment process.
- Paid Training: Fully compensated startup training and continuous professional development.
- Flexible Shifts: Work within the operational hours of 7:30 AM - 12:30 AM, Monday to Sunday (40 hours per week).
- Hybrid Work: Possibility of hybrid work after the initial 3 months, based on performance.
- Relocation Support: Assistance provided to help you settle in Riga.
- Modern Work Environment: A dynamic and diverse job in a pleasant, modern workspace.
- Growth Opportunities: Numerous opportunities for personal and professional development.
- Employee Benefits: Comprehensive medical insurance, flexible work arrangements, and regular team-building activities.
