Have you recently graduated or have a few years experience with a strong engagement for custome

3 days ago

Oslo, Oslo County, Norway Norwegian Air Shuttle ASA Full time

Our people are the heart of Norwegian.
We embrace a culture of diversity, equality, and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe.

Have you recently graduated or have a few years experience with a strong engagement for customer loyalty? Become our new Campaign Specialist Loyalty

Have you/are you studying marketing, digital communications or similar? Perhaps you have some experience working in this field? Then this role is for you

As our new Campaign Specialist Loyalty, you will be responsible for planning, executing, and optimizing campaigns related to our loyalty program, Norwegian Reward. This role includes working with customer and member behaviour, data analysis, and content creation to effectively develop and manage campaigns within Norwegian Reward.

Why Join Us?

  • Influence customer loyalty: Be part of our team to ensure Norwegian's ability to build, retain, and engage loyal customers.
  • Work with leading partners: Work and build relationships with our key partners.
  • Innovation: Work in a dynamic, fast-paced environment that enjoys thinking outside established rules.
  • Customer Centric Culture: Join a collaborative, passionate, and customer-centric team that values creativity, innovation, and a passion for delivering exceptional experiences.

We can offer:

  • Market-aligned compensation.
  • Possibility to travel in Europe with employee priced tickets.
  • Set your own footprint in a friendly working environment.
  • Passionate colleagues and an energetic and innovative work environment.
  • Opportunity to learn from skillful colleagues within both the marketing and the loyalty domains.

You are our ideal candidate if:

  • You have a Bachelor's degree in marketing, business, or a related field.
  • You have some experience in campaign management and creating content for B2C organizations and brands.
  • Previous experience from loyalty programs is an advantage.
  • You have experience with Office programs and preferably experience with Adobe InDesign and Photoshop.
  • You have excellent communication and interpersonal skills, and a good understanding of customer needs.
  • It is an advantage if you have experience with digital marketing, including email marketing, CRM tools, and campaign automation processes.
  • You have strong analytical skills with the ability to interpret and use data in your daily work.
  • You are proficient in Norwegian and English - written and oral.
  • You are a recent graduate with a relevant academic profile (encouraged to apply).
  • Even if you don't check every box above, we still hope this role sparks your interest and you want to apply.

In this role you will work with:

  • Campaign planning: Plan loyalty campaigns throughout the year together with loyalty partners, Partner Manager, and Loyalty Marketing Manager.
  • Campaign execution: Coordinate content for campaigns including image sourcing and resizing, copy editing, and organization of translations and proofreading. Uploading campaigns to CMS systems and QA of content. Analyze and select member segments and personalize campaign content to the various member groups or tiers.
  • Campaign performance analysis: Evaluate and report on campaign performance with CRM/Analytics team and discuss with stakeholders how to improve performance of future campaigns. Report on key results and findings to the rest of the loyalty team.
  • Partner campaign management: Maintain regular contact with loyalty partners to plan and execute campaigns, including sourcing partner offers, preparing customer-facing content, and implementing campaigns together with loyalty stakeholders. Share insights and best practices with our partners to drive successful collaborations and campaign performance.
  • Onboarding new Partners: Assist in integrating new partners into the loyalty program, including creating partner pages, planning introductory messages for members, setting up promotional content, and ensuring seamless integration with Norwegian Reward's digital channels.
  • Partner content Reward: Responsible for sourcing content and keeping partner pages and other partner content across different channels in Norwegian Reward up to date.
  • Cross-functional collaboration: Work together with other key internal stakeholders to prepare, execute and evaluate partner campaigns.

Do you have any questions?

If so, please contact us.

So, what are you waiting for?

If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV and cover letter, in both English and in a Scandinavian language.

We will be conducting interviews continuously throughout this process, and therefore encourage you to apply soon.

"We care for each other, our customers, and our environment as we navigate the skies the Norwegian way"

We hope to welcome you on board

Travel required: Some travelling must be expected.

Our Story

The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short-haul services across Europe and then entered the long-haul sector serving the US, Asia, and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short-haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.

#J-18808-Ljbffr

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