Customer Experience Analytics Lead

3 days ago


Oslo, Oslo County, Norway Fortum Full time

About the Role:

This is a unique opportunity to join a dynamic team and shape the future of digital offering insights at Fortum. As a Digital Offering Insights Lead, you will play a key role in driving data-driven decision making, developing customer-centric services and products, and informing strategic business decisions.

Responsibilities include:

  • Owning data insights and facilitating strategic planning.
  • Leading strategic projects and contributing to other strategy development processes.
  • Providing data-driven insights and recommendations to support business strategies and objectives.
  • Analyzing customer data to uncover patterns, trends, and opportunities.
  • Delivering competitor insights and benchmarks to inform strategic decisions.

Your Skills and Qualifications:

  • Bachelor's or master's degree in Engineering, Business Administration, Computer Science, or a related field.
  • Minimum 4 years of experience in management consulting, data analytics, business intelligence, or a similar role.
  • Proven track record of delivering actionable insights that have driven revenue growth, improved customer retention, or added new revenue streams.
  • Excellent presentation, communication, and interpersonal skills.
  • Strong problem-solving skills and strategic thinking abilities.
  • Familiarity with customer-centric development practices and passion for enhancing customer experiences.


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