Lead Customer Journey Strategist

2 days ago


Oslo, Oslo County, Norway Fortum Corporation Full time

Fortum Corporation is a leading Nordic energy company with a clear purpose: to power a world where people, businesses, and nature thrive together. Our mission is guided by ambitious environmental targets, making us one of the cleanest energy producers in Europe.

Career Opportunity

We are seeking a talented Lead Service Designer to join our Marketing Technology Solutions unit. In this role, you will lead the design vision and strategy across various projects, ensuring design and UX excellence.

About the Job

  • Lead the design vision and strategy across various projects, ensuring design and UX excellence.
  • Design and iterate on our digital customer journeys, to ensure a smooth and efficient customer experience across relevant touch points.
  • Contribute to developing the service design domain within the Marketing Technology Solutions.
  • Support initiatives across customer journeys in Fortum Consumer Solutions, to ensure a professional and coherent experience in line with brand guidelines.
  • Drive innovation and creative excellence within the service design function.
  • Establish and enforce service design standards, processes, and best practices.
  • Manage stakeholder expectations and communicate design goals and processes effectively.
  • Stay up-to-date with industry trends and emerging technologies in service design.

Key Qualifications

  • Strong understanding of service design principles and methodologies.
  • Proficiency in using tools for service design, such as journey mapping software.
  • Strategic thinking and the ability to align service design with business goals.
  • Bachelor's or Master's degree in Design or a related field.
  • At least 5 years of design experience and a successful track record.
  • Highly skilled in your own field and good knowledge of other design expertise areas.
  • Experienced with agile and lean methodologies in a fast-paced environment.
  • Committed to fostering a culture of continuous learning and professional growth within the design team.


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