Customer Journey Innovator

1 day ago


Oslo, Oslo County, Norway Fortum Full time

As a key member of our team, you will be responsible for developing and maintaining digital development roadmaps within digital personalization.

Our goal is to create superior digital offerings and experiences for our customers through increased use of data.

Key Responsibilities:

  • Develop and maintain digital development roadmaps within digital personalization.
  • Collaborate with marketing/ecom teams on initiatives within personalization and customer journey.
  • Proactively seek opportunities for new technology and AI to enhance smoother customer experiences.
  • Interact closely with business managers, specialists, and developers.

Requirements:

  • Bachelor's or master's degree in a relevant field, such as business, marketing, engineering, or others.
  • More than 3 years of work experience in relevant fields.
  • Experience working with digital service development.
  • Knowledge of customer behavior tools, analytics, and opportunities within personalization by using data/segmentation.
  • An innovative mindset.
  • Fluent skills in English, both oral and written.


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