Head of Customer Center

1 month ago


Trondheim, Trøndelag, Norway Siemens Energy Full time

About the Role

Location

Norway Trööndelage Trondheim

About the Job

We are seeking a highly skilled and experienced professional to lead our Customer Center in Norway. As the Head of Customer Center, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Lead and manage a team of customer service representatives
  • Develop and implement customer service strategies to improve customer satisfaction
  • Collaborate with other departments to ensure seamless customer experience
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement training programs to enhance customer service skills

Requirements

  • 5+ years of experience in customer service or a related field
  • Proven track record of improving customer satisfaction and loyalty
  • Excellent leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and results-driven professional with a passion for customer service, please submit your application, including your resume and a cover letter, to [insert contact information].



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