Quality Assurance Associate Lead

21 hours ago


Oslo, Oslo County, Norway TN Norway Full time
Job Overview

We are seeking a highly experienced Quality Assurance Associate Lead to join our team. As a key member of our Customer Support Team, you will be responsible for leading quality assurance efforts and supporting customers in their daily operations.

About the Role
  1. Leading Quality Assurance Efforts: Oversee and maintain our grading rubric to adapt to changing business needs and goals, lead regular calibration sessions to ensure grading cohesion, areas of improvement are identified and acted upon, and provide coaching opportunities.
  2. Sustaining High-Quality Support: Grade cases (chats, emails, and phone calls), address grade appeals, and deliver feedback to EBCS Support employees.
About You
  • You have experience handling support requests from various channels and are comfortable navigating a CRM.
  • You are a data-driven individual who can create and analyze reports, tell a story with the data, and deliver action-items to partners.
  • You have a strong understanding of the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-based software like Microsoft Suite, OneDrive, etc.
Our Culture

We take great pride in our culture here at Autodesk. Our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.



  • Oslo, Oslo County, Norway GE Healthcare Full time

    GE Healthcare is seeking a highly skilled Quality Assurance Leader to oversee the quality oversight for suppliers and service providers. As a key member of our team, you will be responsible for maintaining positive relationships with external partners and sites to drive strong collaboration, continuous improvement, transparency, and accountability.The ideal...


  • Oslo, Oslo County, Norway YINSON RENEWABLES AS Full time

    Job OverviewWe are seeking a highly motivated Senior Quality Assurance Specialist to join our team at Yinson Renewables AS. As a key member of our quality assurance department, you will be responsible for delivering high-quality products and services that meet the needs of our stakeholders. Your primary focus will be on ensuring compliance with international...


  • Oslo, Oslo County, Norway TN Norway Full time

    We are looking for an accountable, impactful, and innovative Support Quality Associate (SQA) to expand our world-renowned Customer Support Team. As an SQA, reporting to the Quality Manager, you will help pioneer what quality assurance and feedback delivery means for our team so that we can improve the service we provide to customers and the learning...


  • Oslo, Oslo County, Norway Tenth Revolution Group Full time

    Tenth Revolution Group is a leading provider of data and software development solutions. We are seeking a Software Quality Assurance Manager to join our team in Norway.About the RoleThe successful candidate will be responsible for improving Agile processes and business systems in software development projects. They will define and execute test plans, analyze...


  • Oslo, Oslo County, Norway YINSON RENEWABLES AS Full time

    Are you a highly motivated, structured, and self-driven professional with a passion for delivering excellence? We're looking for a Quality Assurance Manager, Operations to join our HSSEQ team in Oslo, (Norway) reporting to the Head of Quality Assurance.At the heart of our work is our HSSEQ Vision: Ensuring that our stakeholders are safe, secure, healthy,...


  • Oslo, Oslo County, Norway 1X Full time

    **About 1X**Since its founding in 2015, 1X has been at the forefront of robotics innovation. Our mission is to create a future where humans and robots collaborate seamlessly.We're committed to solving some of the hardest problems in robotics with talented individuals from diverse backgrounds. Every part of our robots is designed and produced in-house,...


  • Oslo, Oslo County, Norway TN Norway Full time

    Role OverviewWe are seeking an experienced Quality Assurance Specialist to join our team in Oslo. As a key member of our organization, you will be responsible for ensuring that our company's quality requirements are fulfilled by designing and developing quality assurance strategies that align with our product line strategy.In this role, you will work closely...


  • Oslo, Oslo County, Norway Mondelez International Full time

    HACCP and Quality Assurance Coordinator page is loadedHACCP and Quality Assurance CoordinatorApply locations Oslo, Norway time type Full time posted on Posted 18 Days Ago job requisition id R-129835Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.Ensuring high...


  • Oslo, Oslo County, Norway 1X Full time

    Job Description:We are seeking a highly skilled Quality Assurance Engineer to join our team at 1X. As a key member of our organization, you will play a critical role in ensuring the quality and reliability of our advanced humanoid robots.Key Responsibilities:• Develop and implement a scalable Supplier Quality Assurance (SQA) system including processes for...


  • Oslo, Oslo County, Norway TN Norway Full time

    About the RoleWe are looking for a talented Regulatory Affairs Specialist to join our team. As a key member of our QA/RA department, you will play a critical role in ensuring the quality and integrity of our clients' products.Your primary responsibilities will include reviewing and approving quality documents, conducting internal audits, and participating in...


  • Oslo, Oslo County, Norway GE Healthcare Full time

    GE Healthcare Supplier Quality Leader in Oslo, NorwayJob Description SummaryIn this position, you'll be responsible for maintaining quality oversight for suppliers and service providers utilized by the GE Healthcare Pharmaceutical Diagnostic (PDx) manufacturing sites. Develop, monitor and maintain positive relationships with external partners and sites to...


  • Oslo, Oslo County, Norway Tenth Revolution Group Full time

    Direct message the job poster from Tenth Revolution GroupTRG - Norway - Data & Software DevelopmentAs a Senior QA Engineer, you will take ownership of the QA environment and collaborate with developers, product managers, and other stakeholders to ensure our software products meet the highest standards of quality and reliability.Your role can include:Improve...


  • Oslo, Oslo County, Norway Tesla Full time

    The Quality Assurance Specialist will be responsible for improving customer experience of Tesla products by reducing field issues in collaboration with other engineering teams. Our mission is to drive quality, reliability, and durability of our products.Key ResponsibilitiesMonitor product field performance, identify trending issues, and prioritize based on...


  • Oslo, Oslo County, Norway Tenth Revolution Group Full time

    We are seeking a highly motivated Quality Control Engineer Lead to join our Data & Software Development team in Norway.About the JobThe successful candidate will be responsible for defining and executing test plans, analyzing results, and contributing to overall quality assurance. They will participate in all project phases, from requirements review to test...


  • Oslo, Oslo County, Norway ThermoFisher Scientific Full time

    At Thermo Fisher Scientific, we are committed to delivering high-quality products and services that meet the evolving needs of our customers. We are seeking a Senior Quality Specialist to join our Quality Engineering Group in Norway.The Quality Engineering Group is responsible for ensuring compliance with quality standards and regulations. As a Senior...


  • Oslo, Oslo County, Norway Nexans USA Inc Full time

    At Nexans USA Inc, we are committed to electrifying the future by designing and fabricating world-class Submarine cable systems. The STSC Business Unit supplies Subsea cables and systems within Telecom and Energy Markets with tailor-made solutions on our clients' demand.The STSC Project Department is responsible for the project execution of Submarine cable...


  • Oslo, Oslo County, Norway Hitachi Automotive Systems Americas, Inc. Full time

    At Hitachi Energy, we are committed to solving some of the biggest global challenges by advancing a sustainable energy future for all.We deliver on this promise because we have great people who innovate collaboratively across the globe.As an employer, we operate in 90 countries with 45,000 people committed to ensuring they thrive and are empowered to deliver...


  • Oslo, Oslo County, Norway GE Healthcare Full time

    About the RoleThis position plays a crucial role in maintaining quality oversight for suppliers and service providers used by GE Healthcare Pharmaceutical Diagnostic (PDx) manufacturing sites. As a Senior Quality Assurance Manager, you will be responsible for developing and maintaining positive relationships with external partners and sites to encourage...


  • Oslo, Oslo County, Norway GE Healthcare Full time

    Job SummaryIn this pivotal role, you will oversee the quality of suppliers and service providers for GE Healthcare Pharmaceutical Diagnostic (PDx) manufacturing sites. Your responsibility is to foster collaboration with external partners and drive continuous improvement.Main Responsibilities• Conduct supplier qualification activities for existing and...


  • Oslo, Oslo County, Norway TN Norway Full time

    About the JobWe are seeking a highly experienced Service Delivery Quality Professional to join our team. As a key member of our Customer Support Team, you will be responsible for driving quality assurance results and supporting customers in their daily operations.About the RoleDriving Quality Assurance Results: Identify and deliver trend analysis data to...