Strategic Partner Manager

4 weeks ago

Oslo, Oslo County, Norway LoyaltyCo AS Full time
Unlock Customer Loyalty with Spenn

At LoyaltyCo AS, we're revolutionizing the way businesses engage with their customers. As a Partner Manager, you'll play a critical role in driving customer loyalty and retention for our key strategic partners.

As a key member of our Loyalty & Partnerships organization, you'll be responsible for delivering and ensuring the success of our partners. This includes understanding their strategic business objectives, aligning them with our platform, and ensuring seamless integration.

You'll work closely with our partners to identify opportunities to develop our services, define joint objectives, and drive customer loyalty. Your expertise will be crucial in ensuring that data, insights, and channels are used effectively to support partner objectives.

Responsibilities:
  • Be the primary point of contact for a portfolio of partners, coordinating services and deliverables with internal stakeholders.
  • Build and maintain strong relationships with partners, ensuring their needs are met and exceeded.
  • Develop and maintain a Partner Account Plan, aligned with partner objectives.
  • Ensure seamless integration of partners into our platform, driving ramp-up of participation across all stakeholder levels.
  • Understand partners' key business and marketing objectives, developing a joint strategic roadmap.
  • Find ways to increase customer loyalty for partners, optimizing the value of our partnership.
  • Develop joint marketing and engagement plans with partners and the partner campaign manager, delivering towards agreed-upon roadmaps.
  • Oversee and manage all activities and daily operations related to partners.
  • Collaborate with internal stakeholders to build insights strategies for partners, identifying key business areas where data insights can add value.
  • Define success criteria and performance targets across agreed plans, on an ongoing basis.
  • Initiate and manage quarterly business reviews with partners, identifying opportunities to improve participation performance.
Requirements:
  • Bachelor's or Master's degree in a relevant field, preferably in Marketing, Business, or a related area.
  • Minimum 5+ years of experience in client management roles in marketing or loyalty-related functions.
  • Strong commercial and communication skills.
  • Relevant client-side experience is ideal, e.g., in travel, retail, financial services, telecommunications, etc.
  • Proven ability to navigate fast-changing organizations with fast-moving targets and deliverables, and ability to continuously define and optimize prioritizations.
  • Loyalty experience preferred.
  • Advanced presentation skills, including creation of PowerPoint presentations or similar.
  • A certain level of IT technical understanding.
What We Offer:
  • Varied responsibilities and challenging tasks in a start-up environment.
  • Competitive terms of employment and good benefit schemes.
  • Collaborative and supportive work environment, where we're all motivated, engaged, and committed to driving the company to exceed expectations.

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