
Customer Service Representative
1 day ago
Company Overview
">Mercell is a leading platform for public tendering and bidding, connecting European buyers and suppliers in an open marketplace. Our mission is to revolutionize public procurement, making it accessible and effortless for all parties involved.
">We strive to create a dynamic work environment that fosters growth, trust, and collaboration. As a fast-growing technology company, we offer competitive salary packages, health insurance, pension plans, paid parental leave, and social events.
">Job Description
">We are seeking a Customer Service Agent to join our first-line support team, providing assistance to customers via phone and our ticketing system (Jira). This is a six-month full-time position with the possibility of extension.
">The successful candidate will be responsible for assisting customers, escalating unresolved issues, and contributing to the enhancement of user guides. A strong command of Swedish—both spoken and written—is essential for this role.
">Key Responsibilities
">- ">
- Assist customers through phone calls and written tickets">
- Escalate unresolved issues to the second-line support team">
- Contribute to the enhancement of user guides">
Required Skills and Qualifications
">To succeed in this role, you should possess the following qualities:
">- ">
- Fluency in Swedish (spoken and written)">
- Basic computer skills">
- A pleasant demeanor with interpersonal communication skills">
Prior customer service experience is an advantage, though not required. We value a strong eagerness to learn and grow, as well as a proactive approach to problem-solving.
">Benefits
">As a member of our team, you can expect a comprehensive benefits package, including health insurance, pension plans, paid parental leave, and social events. We prioritize work-life balance and offer flexible working arrangements to support your needs.
">What We Offer
">At Mercell, we believe in creating a collaborative and inclusive work environment. We encourage professional growth, creativity, and innovation. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.
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