Microsoft Customer Service Representative

2 days ago


Oslo, Oslo County, Norway TN Norway Full time

We are seeking a highly skilled and motivated Microsoft Customer Service Representative to join our team in Norway.

Job Description

The successful candidate will be responsible for providing exceptional customer service to clients via various communication channels. This includes resolving technical issues, answering inquiries, and providing solutions to customers' problems.

  • Identify customers' needs and deliver appropriate solutions
  • Guide customers facing issues related to billing inquiries and transactions
  • Assist customers with order placement and related issues
  • Answer customers' inquiries and troubleshoot or escalate technical issues
  • Follow standard diagnostic procedures to resolve customer issues efficiently
Requirements

To be successful in this role, you will need:

  • A good command of English (B2+)
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic soul with excellent communication skills
  • A positive attitude and a willingness to learn
Benefits

In return for your hard work and dedication, we offer:

  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives

This is a fantastic opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.



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