Courier Support Coordinator

2 days ago


Oslo, Oslo County, Norway TN Norway Full time
Key Responsibilities

The successful candidate will have a university degree in HR or a related field and at least 2-3 years of experience working in service centers, HR operations, or similar.

Key responsibilities include:

  1. Be the key stakeholder for employed rider operations, enabling our support operations to excel through well-structured processes and ensuring employed couriers perform at their best.
  2. Build, develop, and maintain compliance of operational HR processes and lead different types of HR projects and process improvement initiatives.
  3. Support payroll processes for our rider organization, particularly related to employed couriers.
  4. Support other personnel within the logistics department - You will follow up on personnel matters related to riders, work with employment law, and work environment.
  5. Support, and then own, rider negotiation topics related to collective bargaining agreements and others.
  6. Facilitate and support on EHS and other employed representative organs within the courier base, through mandatory meetings and action plans.
  7. Report on regulatory requirements related to, but not exhausted by, sickness statistics and required company support of absentee couriers.
  8. Support and provide guidance to a team of 3 Rider Care agents supporting our rider fleet, supporting the Rider Care desk when needed.

We are looking for a highly organized and detail-oriented individual who can thrive in a fast-paced environment.



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