Rider Support Coordinator

4 days ago


Oslo, Oslo County, Norway Foodora Full time

Join to apply for the Rider Support Coordinator role at foodora

About The Opportunity

Er du ivrig etter å hjelpe en flåte av bud med stor variasjon av daglige spørsmål? Er du i tillegg strukturert og motiverende i samarbeid med andre, og har jobbet i kundesenter før? Da kan dette være jobben for deg

Hva du kommer til å gjøre:

  • Spesielle ansvarsområder: Svare på anmodninger fra vår budbase, støtte og hjelpe bud i alle faser av flåtens operasjoner, inkludert betaling-, sykdom- ferie og ulykkeshåndtering
  • Miljø / Beskrivelse av avdeling: I foodora tilbyr vi et ungt og dynamisk miljø, hos et av Norges raskest voksende selskaper, med daglige utfordringer i operasjoner som har som mål å yte god kundeservice på hver leveranse til våre kunder over hele landet.

Som Rider Care Associate er det budet som er vår kunde, og målene som skal oppnås er bl. a:

  • Overholde god kvalitet og responstid for kundebehandling
  • Besvare og håndtere henvendelser fra budbase
  • Oppdatere personellinformasjon i våre systemer, generell behandling av data og informasjon for budbasen

For å lykkes i rollen som Rider Care Associate ser vi for oss at du:

  • Fullført 1-års universitetsstudie eller høyere
  • Erfaring med kundeservice eller lignende serviceyrker
  • Gode skriveferdigheter og høy skrivehastighet, samt gode tekniske ferdigheter med grunnleggende IT-program er en fordel
  • Kunnskap om HR og arbeidsmiljøloven er en fordel, men ikke et krav
  • Må snakke og skrive flytende norsk og engelsk

Hos oss kan du:

  • Bli del av et lekent og energisk miljø hvor vi har det gøy sammen på jobb
  • Være med på reisen til et av Norges raskest voksende selskaper som også er del av Delivery Hero, ett av verdens største online matleveringsselskaper
  • Jobbe fra stilig og moderne kontor sentralt i Oslo (Alexander Kiellands plass)
  • Få personalgoder som blant annet SATS abonnement, subsidiert kollektivtransport innenfor ring 1, tilgang til Linkedin Learning samt helse- og reiseforsikring
  • Få personalrabatt på foodora

Who we are

foodora is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • General Business, Management, and Business Development
  • Industries: Food and Beverage Services
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