Customer Service Strategy Lead

4 days ago


Bærum, Viken, Norway ABB E-mobility B.V. Full time
About the Opportunity

This is an exciting opportunity to join our Service department in Norway as a Senior Business Development Manager. You will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects.

Main Responsibilities:

  1. Develop and maintain relationships with key customers at executive level.
  2. Serve as the primary point of contact for all service-related interactions with global key accounts.
  3. Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.
  4. Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base.
  5. Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.
  6. Oversee cross-functional initiatives to enhance service offerings and customer satisfaction.
Requirements

To succeed in this role, you should have:

  • A Master's degree preferred, ideally in business administration, engineering, or a related field.
  • 4+ years of experience in E-mobility, B2B high-tech industries, or a similar strategic service environment. Proven experience managing complex customer relationships at both executive and operational levels.
  • Strong communication, interpersonal, and negotiation skills.
  • Exceptional analytical and problem-solving abilities.
  • Leadership and project management expertise to drive cross-functional initiatives.
  • Strategic mindset and financial acumen to manage revenue growth and cost optimization.


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