
Key Account Service Executive
5 days ago
The Customer Service Strategy Lead will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects.
Main Responsibilities:
- Develop and maintain relationships with key customers at executive level.
- Serve as the primary point of contact for all service-related interactions with global key accounts.
- Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.
- Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base.
- Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.
- Oversee cross-functional initiatives to enhance service offerings and customer satisfaction.
To succeed in this role, you should have:
- A Master's degree preferred, ideally in business administration, engineering, or a related field.
- 4+ years of experience in E-mobility, B2B high-tech industries, or a similar strategic service environment. Proven experience managing complex customer relationships at both executive and operational levels.
- Strong communication, interpersonal, and negotiation skills.
- Exceptional analytical and problem-solving abilities.
- Leadership and project management expertise to drive cross-functional initiatives.
- Strategic mindset and financial acumen to manage revenue growth and cost optimization.
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Service Key Account Manager
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