Business Process Lead

3 days ago


Oslo, Oslo County, Norway Revolut Full time
About Revolut

At Revolut, we're on a mission to deliver more from your money. Our products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

We've been certified as a Great Place to Work, and we're looking for brilliant people who love building great products, redefining success, and turning complexity into simplicity.

About the Role

Our operations experts don't just keep things ticking over. They're given complex problems to solve, and they create elegant solutions that keep pace with our ambitious growth plans.

The Branch Team is responsible for ensuring compliance with local regulations and offering the best service to our customers. The team will be working alongside various departments within the Bank and Group.

We're looking for an Operations Manager to help us tackle the toughest problems in our global fintech. Someone to dive into every area of our business to help millions of customers worldwide.

Your Responsibilities

  • Acting as a key stakeholder for Revolut's branch in Norway
  • Building and optimizing scalable processes to continue Revolut's hyper-growth
  • Overseeing first-line defense functions of the branch, including governance, interactions with regulators, and oversight of BAU operations
  • Providing adequate oversight and accountability for outsourced functions
  • Executing scale operations and collaborating with cross-functional teams across global offices
  • Monitoring country-specific risk incidents, conduct issues, and resolutions, liaising with relevant service owners to ensure proper controls are followed
  • Identifying key product, operational, licensing, and growth opportunities
  • Searching for new features to provide a seamless customer experience
  • Managing critical vendor relationships and building performance tracking systems
  • Developing strategic supply chain partnerships and negotiating commercial terms
  • Running support organizations, managing relationships with critical stakeholders, and consistently hitting SLAs
  • Creating and maintaining management information for monitoring of growth metrics, risk incidents, and other branch activities
  • Coordinating regulatory inspections, creating and providing necessary materials

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