Business Process Optimization Lead

3 days ago


Oslo, Oslo County, Norway Revolut Full time
About Our Company
Revolut is a global fintech company that's changing the way people think about money. We're on a mission to deliver a better way of banking and make it accessible to everyone. Our team of innovators has created a range of innovative products that have helped us grow to over 50 million customers worldwide.

Our operations team is at the heart of our mission. They're tasked with solving complex problems, breaking down barriers, and creating elegant solutions that meet our customers' needs. If you're passionate about making a difference and want to join a dynamic team of innovators, we'd love to hear from you.

The Role
We're looking for an experienced Operations Manager to join our Branch Team in Norway. As a key stakeholder for our branch, you'll be responsible for ensuring compliance with local regulations and delivering exceptional customer service. You'll work closely with various departments within the Bank and Group to achieve this goal.

Your Responsibilities
• Acting as a key stakeholder for Revolut's branch in Norway
• Building and optimising scalable processes to support our hyper-growth
• Overseeing first line of defence functions of the branch, including governance, interactions with regulators, and oversight of BAU operations
• Providing adequate oversight and accountability for outsourced functions
• Executing scale operations and collaborating with cross-functional teams across global offices
• Monitoring country-specific risk incidents, conduct issues, and resolutions, liaising with relevant service owners to ensure proper controls are followed
• Identifying key product, operational, licensing, and growth opportunities
• Searching for new features to provide a seamless customer experience
• Managing critical vendor relationships and building performance tracking systems
• Developing strategic supply chain partnerships and negotiating commercial terms
• Running support organisations, managing relationships with critical stakeholders, and consistently hitting SLAs
• Creating and maintaining management information for monitoring of growth metrics, risk incidents, and other branch activities
• Coordinating regulatory inspections, creating and providing necessary materials

What You'll Need
To succeed in this role, you'll need:
• At least a 2:1 degree from a top university
• 2+ years of experience in a fast-paced environment, ideally financial services or management consulting in Norway
• Fluency in Norwegian
• Experience managing risk, compliance, and outsourcing operations
• A solid track record of taking ownership and leading complex projects end to end
• The skill to break complex problems into smaller, achievable tasks
• A natural curiosity and willingness to make an impact

Benefits
We offer a range of benefits to support your growth and happiness. These include:

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