Service Quality Manager

10 hours ago


Oslo, Oslo County, Norway TN Norway Full time

nShift, a leading provider of cloud delivery management solutions, is seeking a Service Quality Manager to spearhead efforts in driving customer service excellence. This role involves collaborating with a robust Customer Service team to improve the quality of their output through discoveries and planned actions.

About the Role

The successful candidate will be an experienced manager or consultant accustomed to working with quality frameworks and structured initiatives for improvement. They will have a passion for 'making things better' and know how to articulate and measure it along the way.

Key Responsibilities
  • Develop and own a framework for quality and excellence within Customer Service.
  • Document communication standards and plan for continuous improvements.
  • Oversee and report on quality trends within customer communication and uncover areas for improvement.
  • Identify needs for training and coaching within the ranks of customer service.


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