Customer Service Process Owner

9 hours ago


Oslo, Oslo County, Norway TN Norway Full time

nShift is seeking a Customer Service Process Owner to drive customer service excellence across the organization. As the Quality Manager in Customer Service, you will lead efforts to improve the quality of output from our team.

About You

You should be an experienced manager or consultant with a proven track record of improving quality and implementing structured initiatives. You will work closely with our Customer Service team to identify areas for improvement and develop plans to address them.

Key Responsibilities
  • Develop and implement a quality framework for Customer Service.
  • Collaborate with the team to identify areas for improvement.
  • Develop plans to address identified areas for improvement.
  • Monitor progress and provide feedback to the team.


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