Customer Service Expert

7 hours ago


Oslo, Oslo County, Norway TN Norway Full time
Job Summary

We are looking for a Customer Service Expert to join our team at TN Norway. In this role, you will provide exceptional customer service, responding to inquiries, resolving issues, and promoting Vertiv as a professional service provider.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner, ensuring high-quality service delivery.
  • Provide technical support to customers, addressing their needs and concerns in a courteous and respectful manner.
  • Collaborate with cross-functional teams to resolve complex issues, improving customer satisfaction and loyalty.
  • Develop and maintain relationships with key customers, salesmen, and distributors, fostering long-term partnerships and growth opportunities.
  • Stay up-to-date with industry trends, emerging technologies, and regulatory requirements, applying this knowledge to drive business success.
Requirements
  • Proven track record in customer-facing roles, with a strong focus on delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with a proactive approach to resolving complex issues.
  • Clean, valid driving license and willingness to travel frequently, sometimes at short notice.
  • Bachelor's degree in Business Administration or related field, with relevant certifications and training.


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