Senior Customer Success Professional
4 hours ago
About Smartvatten
We're a forward-thinking company dedicated to making a positive impact in sustainability. Our team is passionate about delivering exceptional customer experiences.
Job Summary:
We seek a highly skilled Customer Success Manager proficient in Norwegian to join our team. This role will focus on building strong relationships with Norwegian-speaking customers, ensuring their satisfaction and retention.
Key Responsibilities:
- Customer Relationship Management: Develop and maintain long-term relationships with Norwegian-speaking customers to ensure satisfaction and retention.
- Onboarding & Training: Guide new clients through the onboarding process and provide ongoing training to maximize product usage.
- Account Monitoring: Regularly assess customer accounts to identify needs and present tailored solutions to meet them.
- Feedback Loop: Gather and communicate customer feedback to internal teams for continual product improvement.
- Collaboration: Work closely with sales, product, and support teams to ensure a cohesive customer experience.
Requirements:
- Experience: Prior experience in customer success or account management within a SaaS environment is preferred.
- Language Skills: Fluency in Norwegian and Swedish and strong proficiency in English are required.
- Communication: Excellent verbal and written communication skills to effectively convey information and resolve issues.
- Problem-Solving: Ability to think creatively and strategically to address customer challenges.
- Adaptability: Thrive in a dynamic environment and manage changing priorities seamlessly.
- Commercial Mindset: Ensure customer satisfaction through service-mindedness, proactivity, and problem-solving.
About the Role:
This is a full-time position with a competitive salary of approximately $60,000 - $80,000 per year, depending on experience.
Benefits:
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and inclusive work environment that values diversity, equity, and inclusion.
How to Apply:
Please submit your application, including your resume and cover letter, to Smartvatten. We look forward to hearing from you
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