Senior Customer Success Professional

4 hours ago


Oslo, Oslo County, Norway Smartvatten Full time

About Smartvatten

We're a forward-thinking company dedicated to making a positive impact in sustainability. Our team is passionate about delivering exceptional customer experiences.

Job Summary:

We seek a highly skilled Customer Success Manager proficient in Norwegian to join our team. This role will focus on building strong relationships with Norwegian-speaking customers, ensuring their satisfaction and retention.

Key Responsibilities:

  • Customer Relationship Management: Develop and maintain long-term relationships with Norwegian-speaking customers to ensure satisfaction and retention.
  • Onboarding & Training: Guide new clients through the onboarding process and provide ongoing training to maximize product usage.
  • Account Monitoring: Regularly assess customer accounts to identify needs and present tailored solutions to meet them.
  • Feedback Loop: Gather and communicate customer feedback to internal teams for continual product improvement.
  • Collaboration: Work closely with sales, product, and support teams to ensure a cohesive customer experience.

Requirements:

  • Experience: Prior experience in customer success or account management within a SaaS environment is preferred.
  • Language Skills: Fluency in Norwegian and Swedish and strong proficiency in English are required.
  • Communication: Excellent verbal and written communication skills to effectively convey information and resolve issues.
  • Problem-Solving: Ability to think creatively and strategically to address customer challenges.
  • Adaptability: Thrive in a dynamic environment and manage changing priorities seamlessly.
  • Commercial Mindset: Ensure customer satisfaction through service-mindedness, proactivity, and problem-solving.

About the Role:

This is a full-time position with a competitive salary of approximately $60,000 - $80,000 per year, depending on experience.

Benefits:

  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.

How to Apply:

Please submit your application, including your resume and cover letter, to Smartvatten. We look forward to hearing from you



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