Field Service Engineer Nordics

3 weeks ago


Oslo, Oslo County, Norway Intuitive Surgical Full time
Company Overview

At Intuitive Surgical, we are dedicated to advancing the world of minimally invasive care. Our mission is to provide innovative solutions that enable physicians to heal without constraints.

We strive to foster an inclusive and diverse team, committed to making a difference in the lives of patients and healthcare professionals. Our team members are passionate about delivering exceptional results and are grounded in integrity, with a strong capacity to learn and a willingness to take on new challenges.

We are seeking a highly skilled Field Service Engineer II to join our team. This role will require working independently to manage Customer Technical Relations after the point of Sale on all Intuitive Surgical Products, in an assigned territory.

Key Responsibilities

The successful candidate will be responsible for:

  • Supporting all da Vinci Surgical platforms
  • Analyzing customer requirements to ensure effective system installation
  • Managing and prioritizing technical escalations
  • Establishing and maintaining expectations with both the direct customer and other Intuitive Surgical employees
  • Using discretion and independent judgment when assessing the functionality and repairing Intuitive Surgical products
  • Providing technical training and support as required
  • Managing all administrative duties of the role, including spare parts inventory, returned material authorizations, and service contracts billings
Requirements

The ideal candidate will have:

  • A college degree in applied science or engineering, or equivalent training/experience
  • 3-7 years of experience as a Field Service Engineer, with experience with medical devices preferred
  • Strong written and oral communication skills
  • Good interpersonal skills
  • Good administrative and record keeping skills
  • Good knowledge of Operating Room protocol
  • A track record of solid customer relationships with Surgeons and Hospital staff
  • Proven ability to independently troubleshoot complex electro-mechanical systems
Additional Information

Intuitive Surgical is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift: Day
Travel: 50% of the time



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