Field Service Engineer Nordics

1 week ago

Oslo, Oslo County, Norway Intuitive Full time

Company Overview

At Intuitive, we are united behind our mission: to revolutionize minimally invasive care through intelligent technology and ingenuity. We strive to foster an inclusive and diverse team, committed to making a difference in the world of healthcare.

Our team members are passionate about advancing the world of minimally invasive care, and we actively invest in their growth to support their long-term success. We believe great ideas can come from anywhere, and we empower our team members to do their best work as their most authentic selves.

Job Summary

The Field Service Engineer II will manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position will require working independently, managing, and prioritizing technical escalations, and establishing and maintaining expectations with both the direct customer and other Intuitive surgical employees.

Key Responsibilities

  • Support all da Vinci Surgical platforms.
  • Analyze customer's requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
  • Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
  • Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products.
  • Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment and provide both technical training and or technical support as required.
  • Independently manage all administrative duties of role that includes but are not limited to: Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
  • Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.

Requirements

Required Knowledge, Skills, and Experience:

  • College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science.
  • 3-7 years of experience as a Field Service Engineer required experience with medical devices preferred.
  • Strong written and oral communication skills.
  • Good interpersonal skills.
  • Good administrative and record keeping skills.
  • Good knowledge of Operating Room protocol.
  • Track record of solid customer relationships with Surgeons and Hospital staff.
  • Proven ability to independently troubleshoot complex electro-mechanical systems.
  • An ability to travel up to 50%, dependent upon account distribution.

Equal Employment Opportunity

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

  • Field Service Engineer Nordics

    1 week ago

    Oslo, Oslo County, Norway Intuitive Surgical Full time

    Company OverviewAt Intuitive Surgical, we are dedicated to advancing the world of minimally invasive care. Our mission is to provide innovative solutions that enable physicians to heal without constraints.We strive to foster an inclusive and diverse team, committed to making a difference in the lives of patients and healthcare professionals. Our team members...

  • Field Service Engineer

    1 month ago

    Oslo, Oslo County, Norway Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the field of immunoassays and diagnostics.Key ResponsibilitiesAttend customer laboratories for routine maintenance,...

  • Field Service Engineer

    3 weeks ago

    Oslo, Oslo County, Norway Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the field of immunoassays and diagnostics.Key ResponsibilitiesAttend customer laboratories for routine maintenance,...

  • Field Service Engineer

    2 weeks ago

    Oslo, Oslo County, Norway Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the field.Key ResponsibilitiesAttend customer laboratories for routine maintenance, repair visits, installations, and...

  • Field Service Engineer

    2 months ago

    Oslo, Oslo County, Norway Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the field of immunoassays.Key ResponsibilitiesProvide on-site technical support and maintenance services to customers,...

  • Field Service Specialist

    2 days ago

    Oslo, Oslo County, Norway Fugro Full time

    Job DescriptionFugro Satellite Positioning offers high-performance positioning services to the energy industry. Our products and services are designed to provide precise and reliable GNSS corrections, accurate worldwide to just a few centimetres.We have a vacancy for a Service Engineer to join our Oslo-based field service team. Our department provides global...

  • Subsea Service Engineer

    2 weeks ago

    Oslo, Oslo County, Norway TechnipFMC Full time

    Job SummaryWe are seeking a highly skilled Subsea Service Engineer to join our team at TechnipFMC. As a key member of our engineering team, you will be responsible for performing subsea discipline engineering tasks to achieve project objectives.Key ResponsibilitiesPerform subsea discipline engineering tasks based on instructions received from the Discipline...

  • Head of Procurement Nordic Cluster

    1 month ago

    Oslo, Oslo County, Norway dbschenker Full time

    About the RoleWe are seeking a seasoned procurement professional to lead our Nordic Cluster Procurement function. As the Head of Procurement, you will be responsible for driving strategic sourcing initiatives, managing a team of 4 people, and ensuring the performance of our suppliers.Key Responsibilities:Lead the team by setting goals and monitoring...

  • Service Engineer

    2 weeks ago

    Oslo, Oslo County, Norway Fugro Full time

    About the RoleFugro Satellite Positioning is seeking a skilled Service Engineer to join our Oslo-based field service team. As a key member of our global support team, you will be responsible for handling customer support cases, participating in duty rotation, and manufacturing and testing GNSS equipment for offshore installations.Key Responsibilities:Provide...

  • Sales & Business Development Manager, Nordic

    3 weeks ago

    Oslo, Oslo County, Norway Minnovation International AB Full time

    Job Title: Sales & BD Manager, NordicJob Summary:We are seeking a highly motivated and experienced Sales & Business Development Manager to join our team in the Nordic region. The successful candidate will be responsible for driving sales growth, developing new business opportunities, and maintaining strong customer relationships.Main Responsibilities:Retain...

  • Maritime Service Engineer

    4 weeks ago

    Oslo, Oslo County, Norway Radio Holland Full time

    Position OverviewAs a Maritime Service Engineer, you will play a vital role within our Deepsea Division, ensuring the optimal functionality of maritime communication and navigation technologies. Your responsibilities will include performing service tasks on vessels, maintaining equipment, and upholding our dedication to excellence, safety, and client...

  • Nordic Sales and Business Development Manager

    2 weeks ago

    Oslo, Oslo County, Norway Minnovation International AB Full time

    Job Title: Nordic Sales and Business Development ManagerJob Summary:We are seeking a highly motivated and experienced Sales and Business Development Manager to join our team at Minnovation International AB. The successful candidate will be responsible for managing and growing sustaining accounts in the Nordic region, developing new business opportunities,...

  • Nordic Sales and Business Development Manager

    2 weeks ago

    Oslo, Oslo County, Norway Minnovation International AB Full time

    Job Title: Sales and Business Development Manager, NordicJob Summary:We are seeking a highly motivated and experienced Sales and Business Development Manager to join our team at Minnovation International AB. The successful candidate will be responsible for managing and growing sustaining accounts, developing new business opportunities, and achieving revenue...

  • Service Engineer Maritime Specialist

    2 weeks ago

    Oslo, Oslo County, Norway Radio Holland Full time

    Job Title: Service Engineer DeepseaAs a Service Engineer at Radio Holland, you will play a crucial role in ensuring the seamless operation of maritime communication and navigation systems. Your primary responsibility will be to execute service jobs on vessels, maintaining equipment and upholding our commitment to excellence, safety, and customer...

  • Service Engineer Maritime Specialist

    2 weeks ago

    Oslo, Oslo County, Norway Radio Holland Full time

    Job Title: Service Engineer DeepseaAs a Service Engineer with Radio Holland, you will play a vital role in ensuring the seamless operation of maritime communication and navigation systems. Your primary responsibility will be to execute service jobs on vessels, maintaining equipment and upholding our commitment to excellence, safety, and customer...

  • Customer Engineer Power Specialist

    2 weeks ago

    Oslo, Oslo County, Norway Vertiv Full time

    Job Title: Customer Engineer PowerAt Vertiv, we are seeking a highly skilled and experienced Customer Engineer Power to join our team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their Vertiv power products are properly installed, maintained, and repaired.Responsibilities:Respond...

  • Nordic Cluster Contract Manager

    2 days ago

    Oslo, Oslo County, Norway HITACHI ENERGY SWEDEN AB Full time

    About the RoleThe Contract Manager for Nordic Business Units will lead and oversee the contract management operations across the Nordic cluster of GPQSS business units in Sweden, Norway, Finland, and Denmark. This role is critical in ensuring that all contract management activities align with organizational policies, legal requirements, and business...

  • Service Engineer

    1 month ago

    Oslo, Oslo County, Norway Fugro Full time

    About the RoleFugro Satellite Positioning is seeking a skilled Service Engineer to join our Oslo-based field service team. As a key member of our global support team, you will be responsible for providing technical assistance to our customers, ensuring the smooth operation of our GNSS systems, and contributing to the development of our products and...

  • Service Engineer Maritime Specialist

    1 month ago

    Oslo, Oslo County, Norway Radio Holland Full time

    Job Title: Service Engineer DeepseaAs a Service Engineer, you will be a crucial part of our Deepsea Department, ensuring the seamless operation of maritime communication and navigation systems. You'll execute service jobs on vessels, maintain equipment, and uphold our commitment to excellence, safety, and customer satisfaction.Responsibilities:Execute...

  • Nordic Cluster Contract Manager

    2 months ago

    Oslo, Oslo County, Norway HITACHI ENERGY SWEDEN AB Full time

    About the RoleWe are seeking a highly skilled Contract Management Lead to join our team in the Nordic region. As a key member of our contract management team, you will be responsible for leading and overseeing contract management operations across the Nordic cluster of GPQSS business units in Sweden, Norway, Finland, and Denmark.Key ResponsibilitiesManage...