Education and Customer Experience Specialist

2 days ago


Oslo, Oslo County, Norway Lululemon Athletica Full time
Company Overview
Lululemon Athletica is a global leader in technical athletic apparel, with a mission to create products that help people live their best lives. Our brand is built on a deep understanding of the needs and aspirations of our customers.

Job Description
The Educator role is a critical component of our retail strategy, responsible for delivering exceptional customer experiences and driving sales growth through expert product knowledge and personalized service.

Key Responsibilities:
  1. Customer Service: Engage with customers to understand their needs, provide personalized recommendations, and ensure a seamless shopping experience.
  2. Product Knowledge: Develop and maintain expertise on Lululemon products, including features, benefits, and styles, to effectively communicate value to customers.
  3. Sales Performance: Meet or exceed sales targets through effective upselling and cross-selling techniques, while maintaining a customer-centric approach.
  4. Team Collaboration: Work closely with colleagues to achieve store goals, share knowledge, and support each other in delivering exceptional customer experiences.

Required Skills and Qualifications:
  • Inclusion and Diversity: Foster an inclusive environment that values diversity and promotes equality for all customers and colleagues.
  • Guest Experience: Deliver exceptional customer service, responding to individual needs and preferences to create a positive and memorable shopping experience.
  • Collaboration and Teamwork: Demonstrate effective communication and teamwork skills to achieve shared goals and objectives.
  • Self-Awareness: Maintain awareness of personal strengths and areas for improvement, applying this self-awareness to optimize performance and customer interactions.

Benefits:
Lululemon offers a comprehensive total rewards package, including competitive compensation, extended health plans, paid time off, savings plans, generous employee discounts, fitness classes, and professional development opportunities.



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