
Service Excellence Leader
4 hours ago
Homerun B.V.'s Customer Service Vision
We're committed to delivering exceptional customer experiences through our customer service strategy. As the Head of Customer Service, you'll play a critical role in shaping this vision and driving its execution.
Key Responsibilities:
- Developing and implementing customer service strategies.
- Mentoring and developing a team of customer service professionals.
- Analyzing customer service metrics to identify areas for improvement.
- Collaborating with cross-functional teams to ensure a seamless customer experience.
- Implementing process improvements to increase efficiency and effectiveness.
- Presentation of regular reports on customer service performance.
About the Ideal Candidate:
- A minimum of 5 years of experience in a customer service leadership role.
- Strong business acumen and analytical skills.
- Exceptional leadership, communication, and interpersonal skills.
- Familiarity with customer service software and tools.
- A deep understanding of customer needs and behaviors.
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Service Excellence Leader
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