Service Excellence Leader

4 hours ago


Oslo, Oslo County, Norway Homerun B.V. Full time

Homerun B.V.'s Customer Service Vision

We're committed to delivering exceptional customer experiences through our customer service strategy. As the Head of Customer Service, you'll play a critical role in shaping this vision and driving its execution.

Key Responsibilities:

  1. Developing and implementing customer service strategies.
  2. Mentoring and developing a team of customer service professionals.
  3. Analyzing customer service metrics to identify areas for improvement.
  4. Collaborating with cross-functional teams to ensure a seamless customer experience.
  5. Implementing process improvements to increase efficiency and effectiveness.
  6. Presentation of regular reports on customer service performance.

About the Ideal Candidate:

  1. A minimum of 5 years of experience in a customer service leadership role.
  2. Strong business acumen and analytical skills.
  3. Exceptional leadership, communication, and interpersonal skills.
  4. Familiarity with customer service software and tools.
  5. A deep understanding of customer needs and behaviors.


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