
Technology Adoption Specialist
10 hours ago
Cisco is a leading technology company that enables its customers to succeed in today's fast-paced digital landscape.
About the Job:
This role plays a critical part in helping our customers get the most out of our technology solutions.
The Customer Success Manager will be responsible for driving software utilization and value realization to ensure customer renewals and business growth.
This involves building strong relationships with customers to understand their challenges and objectives, as well as collaborating with internal teams to identify use cases that drive value and business outcomes.
As a technology advocate, the selected candidate will provide valuable insights to Cisco's product teams to inform development and improvements.
Key Responsibilities:
Proactively handle renewal risks and facilitate workshops to review adoption progress and ensure successful onboarding.
Build positive relationships with customers to understand their challenges and objectives and collaborate with Sales, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
Act as a technology advocate, providing insights to Cisco's product teams for development and improvements.
Offer mentorship to customers to ensure they achieve their business and technical goals with Cisco technologies.
What We're Looking For:
A knowledge of a single technology architecture or CCIE/Industry equivalent certification.
Experience developing software adoption plans across technology portfolios.
Experience driving software adoption with customer executives and technical leaders.
Leading cross-functional virtual teams in a matrix organization.
Recurring revenue concepts, margin, and attrition.
Strong written and spoken English language skills.
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