Support Operations Excellence Manager
1 week ago
The successful candidate will be responsible for several key areas including:
- Driving Quality Assurance Results: Identify and deliver trend analysis data to drive Enablement and Documentation effectiveness, help create or cater boot camps and other training programs, grade cases (chats, emails, and phone calls), address grade appeals, and deliver feedback to EBCS Support employees.
- Sustaining High-Quality Support: Oversee and maintain our grading rubric to adapt to changing business needs and goals, lead regular calibration sessions to ensure grading cohesion, areas of improvement are identified and acted upon, and provide coaching opportunities.
We are looking for a highly skilled and motivated individual who has experience handling support requests from various channels and is comfortable navigating a CRM. You should also be a data-driven individual who can create and analyze reports, tell a story with the data, and deliver action-items to partners.
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Operational Excellence Manager
2 days ago
Oslo, Oslo County, Norway XXL Sport & Villmark Full timeAbout the Role">As a strategic leader, you will be responsible for driving performance and operational excellence across XXL stores in Norway, supporting store managers and aligning local execution with national strategy. You will be a key link between the stores and the leadership team, ensuring consistent standards, strong collaboration, and a...
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Head of Operations Excellence
4 days ago
Oslo, Oslo County, Norway ElBits Full timeDrive Business Growth and Innovation at ElBitsWe are looking for a talented individual to join our team as Head of Operations Excellence. In this role, you will be responsible for establishing frameworks that drive efficiency and prevent teams from reinventing the wheel.You will work closely with our CEO to ensure smooth operations and strategic alignment...
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Operational Excellence Coordinator
10 hours ago
Oslo, Oslo County, Norway reMarkable Full timeJob OverviewThe Global Resellers team at reMarkable is looking to strengthen its operations with a highly organized and process-driven individual. As an Operational Excellence Coordinator, you will play a central role in ensuring order success and operational efficiency across the reseller network. This exciting opportunity offers a chance to build...
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Operational Excellence
2 weeks ago
Oslo, Oslo County, Norway TN Norway Full timeOperational Excellence (OpEx) Engineer, OsloClient: AbbottLocation: Oslo, NorwayJob Category: OtherJob Reference: 48b57974ad3bJob Views: 3Posted: 15.03.2025Expiry Date: 29.04.2025Job Description:About AbbottAbbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare....
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Excellence in Operations Specialist
1 day ago
Oslo, Oslo County, Norway Alimentation Couche-Tard inc. Full timeAbout the JobWe are looking for a talented Operational Excellence Specialist to join our team at Circle K eMobility. As a key contributor, you will help shape our global business area and drive operational excellence across the organization.Circle K is committed to simplifying eMobility and creating a seamless customer experience. We believe in empowering...
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Operational Excellence Specialist
1 week ago
Oslo, Oslo County, Norway TN Norway Full timeJob Description:About TN NorwayTN Norway is a global healthcare company that develops products and technologies to improve lives. With over 125 years of experience, we've brought new products to the world in nutrition, diagnostics, medical devices, and pharmaceuticals.We're part of Abbott Diagnostics, bringing together teams of experts and industry-leading...
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Operational Excellence Expert
1 day ago
Oslo, Oslo County, Norway Alimentation Couche-Tard inc. Full timeAbout the RoleWe are seeking a highly motivated Operational Excellence Specialist to join our Circle K eMobility team. As a key member of our global business area, you will play a vital role in developing and shaping our operational strategy.Circle K is revolutionizing the future of eMobility, and we need exceptional employees who can drive innovation and...
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Support Operations Manager
6 days ago
Oslo, Oslo County, Norway Milient Software Full timeAbout UsMilient Software is a rapidly growing company with innovative products and a collaborative culture.We are seeking an experienced leader to head our support function, driving excellence in customer service and team management.Job Description:The Head of Support will be responsible for developing and optimizing our customer service strategy, leading a...
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Operations Excellence Lead
1 day ago
Oslo, Oslo County, Norway TN Norway Full timeOperations Excellence LeadAt TN Norway, we're dedicated to driving continuous improvement and excellence across all aspects of our operations. We're seeking an experienced Operations Excellence Lead to join our team and help us achieve our goals.In this critical role, you will lead the development and implementation of process improvements, ensuring seamless...
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Operational Excellence Engineer
4 days ago
Oslo, Oslo County, Norway TN Norway Full timeAbout AbbottAbbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in...
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Operational Excellence Specialist
4 days ago
Oslo, Oslo County, Norway Circle K Stores Inc. Full timeOperational Excellence Specialist page is loadedOperational Excellence SpecialistJob DescriptionOperational Excellence SpecialistCIRCLE K EMOBILITY – PROVIDING THE BEST TOTAL CHARGING EXPERIENCECircle K believes the future is electric. We are enthusiastic about our customer's move towards electric mobility and our goal is to simplify eMobility. We want to...
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Operational Excellence Specialist
1 day ago
Oslo, Oslo County, Norway Alimentation Couche-Tard inc. Full timeJob DescriptionOperational Excellence SpecialistCIRCLE K EMOBILITY – PROVIDING THE BEST TOTAL CHARGING EXPERIENCECircle K believes the future is electric. We are enthusiastic about our customer's move towards electric mobility and our goal is to simplify eMobility. We want to be a leader in the development towards making electric mobility easy for our...
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Director of Support Excellence
6 days ago
Oslo, Oslo County, Norway Milient Software Full timeAbout This OpportunityWe're seeking an experienced leader to join our team and drive excellence in customer service and team management.This is an exciting opportunity to make a real impact on our customers' experiences and develop your leadership skills.Key Responsibilities:Developing and implementing a customer-centric support strategyLeading a team of...
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Operations Manager
2 weeks ago
Oslo, Oslo County, Norway XXL Sport & Villmark Full timeXXL is now hiring an Operations Manager Norway – a central leadership role responsible for optimizing and developing store operations with a regional focus on Innlandet and Østlandet. This is a strategic and hands-on position where you will have direct personnel responsibility for our store managers in these regions, working closely with both store...
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IT Support Manager
6 days ago
Oslo, Oslo County, Norway Whitehall Resources Full timeJob Overview:We are seeking an experienced IT Support Manager to join our team at Whitehall Resources.About the Role:The successful candidate will be responsible for overseeing the maintenance and operation of all IT systems, including hardware, software, and network infrastructure. This includes ensuring that all IT equipment is functioning optimally and...
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HR Operations Manager
5 days ago
Oslo, Oslo County, Norway foodora Full timeAt foodora, we're seeking an experienced HR Operations Manager to support and drive performance for our employed courier fleet. This role is perfect for someone with a background in operational HR, who enjoys building and developing efficient routines.Your Key Responsibilities:Collaborate with the support operations team to implement well-structured...
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Operations Management Lead
3 days ago
Oslo, Oslo County, Norway TN Norway Full timeWe are TN Norway, a rapidly growing company on a mission to make cities better with technology.As the Operations Onboarding Lead, you will be responsible for managing our courier partners and ensuring their satisfaction. Your team will oversee the recruitment, onboarding, and engagement of couriers, working closely with our central supply team to balance...
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Management Support Specialist
3 weeks ago
Oslo, Oslo County, Norway Vianode Full timeVianode is an advanced battery materials company providing sustainable anode graphite solutions for the battery and EV value chains in North America and Europe. Vianode's breakthrough solution enables tailored high-performance synthetic anode graphite and a holistic sustainability offering including a 90% reduction in CO2 footprint.Vianode operates the...
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Airport Operations Manager
1 week ago
Oslo, Oslo County, Norway Qatar Airways Full timeJob OverviewWe are seeking a highly skilled Airport Services Duty Supervisor to join our team at Qatar Airways. As a key member of our Ground Services department, you will play a vital role in ensuring the smooth operation of our airport services.Key ResponsibilitiesFacilitate Ramp Handling: Work closely with airport staff to expedite departures and ensure...
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Support Engineering Manager
2 weeks ago
Oslo, Oslo County, Norway Canonical Full timeOpen source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are...