Support Operations Manager

6 days ago


Oslo, Oslo County, Norway Milient Software Full time

About Us

Milient Software is a rapidly growing company with innovative products and a collaborative culture.

We are seeking an experienced leader to head our support function, driving excellence in customer service and team management.

Job Description:

The Head of Support will be responsible for developing and optimizing our customer service strategy, leading a team of support specialists, and ensuring seamless collaboration with product and technology teams.

Your Key Responsibilities:

  • Building strong relationships across the organization
  • Continuously improving and streamlining departmental deliveries
  • Establishing and reporting on process and KPIs
  • Onboarding, training, and mentoring new employees
  • Promoting a positive work environment and employee growth

Requirements:

  • 5+ years of experience in support within B2B SaaS
  • At least 3 years of leadership and team management experience
  • Solid knowledge of ITIL processes and case management tools
  • Excellent communication skills in English


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