Support Services Technician

7 days ago


Oslo, Oslo County, Norway PARETO SECURITIES AS Full time

We are seeking a skilled and experienced IT Support Specialist to join our team at PARETO SECURITIES AS. As an Onsite IT Supporter, you will be responsible for providing technical support to internal users, including onsite support to Ahlsell's sites in Norway.

The ideal candidate will have a good understanding of Microsoft Windows OS, Active Directory, Azure, Microsoft M365, PC hardware, network, and printers, as well as experience with ITIL and Service Management tools such as ServiceNow. They will also possess excellent problem-solving and analytical skills, with strong communication and interpersonal skills.

In this role, you will be responsible for responding to user inquiries via phone, email, or in person, troubleshooting technical issues, resolving IT problems according to ITIL framework and procedures, and escalating issues to appropriate parties when necessary. You will also maintain accurate records of all IT requests and resolutions, keep knowledge of technological updates and advancements, and assist with the setup and management of user accounts.

Responsibilities:

  • Provide onsite support to Ahlsell's sites in Norway
  • Respond to user inquiries via phone, email, or in person
  • Troubleshoot technical issues
  • Resolve IT problems according to ITIL framework and procedures
  • Escalate issues to appropriate parties when necessary
  • Maintain accurate records of all IT requests and resolutions
  • Keep knowledge of technological updates and advancements
  • Assist with the setup and management of user accounts


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