Senior Operations Manager

1 day ago


Oslo, Oslo County, Norway Uber Full time
About the Role

The Growth & Operations Manager role is a pivotal part of our Northern Europe rides organization. Working closely with the General Manager for the Nordics, this position will lead in driving Uber's growth and success in Norway.

This hands-on role demands a combination of customer obsession, savvy analytics, critical thinking, and strong execution skills. You will need to think creatively to find ways to continuously enhance Uber's value proposition to our users (riders & drivers) and optimize their experience of using the Uber app in Norway.

You will act as the local market lead, managing both the implementation of our global and regional programs, and driving your own local growth and improvement projects. You will set the vision and strategy for the market together with the Northern Europe leadership team and translate strategy to tactics across all aspects of the business.

Key Responsibilities
  1. Own the Norway market and drive the Business Growth and Development
  2. Driver acquisition and engagement: Craft and implement the vision, strategy and day-to-day tactics for driver partner acquisition and engagement through data-centric analytics, creative campaigns, and partnership programs
  3. Rider acquisition and engagement: Develop and lead conversion strategy for riders by working on both new riders and engaging with existing riders and growing the use cases for Uber
  4. Develop and manage partnerships: Develop and manage strategic partnerships with larger fleets of drivers and develop a compelling value proposition towards them
  5. Project management: Strategically lead multiple projects in the Norway business and assume responsibility for communicating progress/challenges with senior stakeholders
  6. Cross-functional collaboration and partner management: Work collaboratively with local, regional and global teams like policy, communications, product, marketing, legal and customer support


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