Head of Account Management and Retention

3 days ago


Oslo, Oslo County, Norway Arbeidsplassen Full time

We are looking for a Group Director of Customer Success / Group Director of Account Management to lead, scale, and refine our approach to Customer Success across multiple markets.

This role is critical in ensuring customer retention, satisfaction, and growth by aligning processes, best practices, and performance metrics across markets.

Job Description
  • Develop and implement a unified Customer Success strategy across all Mercell markets, ensuring a scalable and structured approach.
  • Establish customer engagement models and governance frameworks to drive customer satisfaction, retention, and renewal success.
  • Define standardized processes, KPIs, and best practices to improve alignment across markets.
What We Offer
  • A unique leadership opportunity to build and scale a Customer Success function across multiple markets.
  • A culture of growth and collaboration, where your ideas and expertise will have a direct impact.
  • A team of ambitious and dedicated colleagues who are passionate about making a difference.
  • Competitive compensation and benefits, along with opportunities for professional development.


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