Onboarding and Retention Lead

2 days ago


Oslo, Oslo County, Norway Findable Full time
About the Position

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Findable. As a key member of our customer success team, you will play a vital role in driving customer satisfaction, retention, and expansion.

Responsibilities
  • Ensuring fast and effective customer onboarding, customizing processes based on each customer's business goals and use cases.
  • Proactively engaging customers through regular check-ins, training sessions, and business reviews.
  • Driving product adoption and customer engagement by using data insights to identify usage trends and suggest relevant product features.
Requirements
  • 2+ years of experience in Customer Success, Account Management, or a related role in a SaaS or tech company.
  • Ability to translate technical concepts into simple, actionable steps for customers and ensure smooth handovers from Sales to onboarding.
  • Experience coordinating onboarding and ongoing customer success efforts.


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