Customer Relationship Manager Lead
7 days ago
Avoiding Churn and Driving Growth
Papirfly Ltd offers a unique opportunity to join a dynamic team that empowers brands to articulate their stories. As a Customer Relationship Manager Lead, you will play a vital role in driving customer adoption, fostering advocacy, and identifying opportunities for upselling other solutions as part of the Papirfly Platform. Your primary focus will be on managing and nurturing key Enterprise customer relationships, ensuring their success throughout the entire customer journey.
Key Accountabilities
- Build and maintain strong relationships with key stakeholders within customer organisations to develop trusted advisor status.
- Drive customer adoption of our products and services by understanding the customers' specific needs and aligning our offerings to their goals and objectives.
- Identify opportunities for upselling working collaboratively with the sales team to expand net recurring revenue streams.
- Coordinate resources from various internal teams to ensure seamless execution of customer projects.
- Proactively identify and nurture customer advocates, leveraging their success stories to drive brand awareness internally and externally.
The Ideal Candidate
- Minimum 2+ years of experience as a CSM, preferably in MarTech.
- Strong organisational and project management skills.
- Ability to work in a commercial environment and identify opportunities for upselling.
- Fluent in spoken and written English and Norwegian.
- Based in Oslo with ability to accommodate an office-first working location policy.
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