Senior Operations Manager

24 hours ago

Oslo, Oslo County, Norway CBRE Global Workplace Solutions Data Center Solutions Full time

About Us

CBRE Data Centre Solutions delivers fully integrated real estate, facilities and technology solutions for data centre owners, occupiers and investors worldwide. As a dedicated business line within CBRE, we are committed to solving complex challenges throughout the entire data centre lifecycle.

As a leader in the data centre industry, we offer a dynamic working environment with diverse tasks and responsibilities. We invest in our employees' development and foster a culture of innovation, collaboration, and customer-centricity.

What We Offer
  • A broad range of challenging roles with opportunities for professional growth and development.
  • An inclusive and supportive work environment with diverse perspectives and experiences.
  • A comprehensive benefits package, including competitive salaries, flexible working arrangements, and access to cutting-edge technology.
  • Regular training and development opportunities to enhance your skills and knowledge.
  • A collaborative and dynamic work environment with regular social events and team-building activities.
  • The chance to work on exciting and complex projects, contributing to the success of our customers and the growth of the company.
Your Challenges
  • Job Purpose: The Area General Manager is accountable for leadership, management, and development across all aspects of a data centre portfolio of accounts.
  • Key Accountabilities: Deliver outstanding client outcomes on accounts, full responsibility for profit and loss, including the development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction, and contract growth, and ensure that these are met and exceeded.
  • Provide leadership and ensure the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded; exploit opportunities for the strategic development of the portfolio to deliver increased turnover and profitability, add additional services and projects, and re-win contracts on re-tender.
  • Ensure that business policies and processes are effectively communicated and implemented within the contract; provide healthy and safe working conditions and implement both clients' and Company health and safety policy and process across both services and subcontractors' activities.
  • Ensure a customer focus within all areas of operational activities, maintain effective relationships with key client contacts, and promote and maintain the CBRE RISE values (Respect, Integrity, Service, Excellence).
  • Provide a learning environment, training and development planning, basic training needs delivery, employee competence, and potential realization.
  • Ensure optimum staffing structures operate across contracts, balancing cost reduction with service excellence delivery; support peaks and troughs in workload, disaster recovery, and expertise sharing across the portfolio.
  • Ensure contracts are staffed by competent teams, take direct responsibility for contract manager appointment, ensure post-holders are competent, and effective succession planning arrangements are in place.
  • Support sales through solution development, presentation participation, consultation meetings, hosting visits, and mobilization as required on new contracts.
  • Collaborate with other Operational managers to develop the business, ensure effective teamworking, and support colleagues.
  • Ensure appropriate contract review, audit, and control systems to ensure statutory, policy, and contractual commitments are met.
  • Provide leadership, guidance, advice, coaching, and direct support to deliver best practice selection, training, assessment, employee engagement, recognition, and reward.
  • Support effective business communication through advice, review, leadership, and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly, and ad-hoc reporting, and other publications.
  • Stand in for the Business Unit Leader in case of leave.
Requirements
  • A relevant technical background with long-standing experience within the data centre market, particularly in managed services.
  • At least 5 years of cross-functional management experience in DC operations or service delivery for large data centres (2,000 m2).
  • Profound knowledge of all technical DC segments covering mechanical and electrical (M&E) maintenance and ICT operations.
  • Good understanding of 'state-of-the-art' data centre technologies and their implementation to ensure operational excellence.
  • Proven experience in business development and customer relationship management with the capability to communicate professionally with different client stakeholders at top levels.
  • Ability to gain trust and support of top-level management and key client decision-makers.
  • Good commercial acumen with excellent financial and negotiation skills.
  • Ability to build up and lead management teams while ensuring best people management practices are applied to continuously improve managed services.
  • Excellent motivating and influencing skills of subordinate levels and high personal integrity.
  • Good understanding of employer and labour law.
  • Self-confident and assertive attitude with pronounced organisational skills and the ability to prioritise and deliver accordingly.
  • Ability to balance strategic targets and client satisfaction.
  • Excellent understanding of health and safety legislations necessary to ensure employees' well-being.
  • Ability to manage conflict and crisis situations effectively for all stakeholders' satisfaction.
Benefits
  • Futuristic job opportunity with true development guarantees in one of the world's fastest-growing data centre markets.
  • Demanding job with an interesting variety of responsibilities and high level of real management autonomy.
  • Proper personal onboarding thanks to our 'Welcome Days.'
  • Working in an exceptionally motivated team.
  • TOP trainings with internationally recognised state-of-the-art certifications.
  • Attractive salaries with good shift and/or standby bonuses.
  • 30 vacation days per year for all employees regardless of their function or hierarchical level.
  • International working environment with inspiring cross-border career opportunities.
  • A friendly and collegiate working atmosphere combined with a dynamic and creative working culture.
  • Diversity, occupational safety, and work-life balance are practised values.

Do you need more reasons? Take a look at our latest awards

  • TOP Company 2025, 2024, 2023... (Kununu)
  • Best Places to Work 2024 (Globe St's)
  • Best Workplace for Wellbeing (Indeed)
  • Best Company for Career Growth 2024 (Wallstreet Journal)
  • Outstanding Contribution to Skills and Training Award 2024 (DCS Awards)
  • Outstanding Contribution to the Data Centre Industry 2024
  • Commitment to Diversity and Talent Development Award 2024 (Datacloud Global Awards)

If yes, please submit your application documents (CV, selected certificates, no cover letter necessary) incl. your availability and salary expectations.

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