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Client Success Expert

2 weeks ago

Oslo, Oslo County, Norway Refinitiv Full time
About the Opportunity
We are seeking a Client Success Expert to join our team. As a Client Success Expert, you will play a crucial role in assisting account executives and managers with sales, upsell, and cross-sell opportunities and renewals by providing relevant data and insights.

You will collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks. You will track and manage all customer renewals, ensuring timely and accurate processing. Additionally, you will prepare and send out quotes, contracts, and other necessary documentation, serving as a point of contact for customers regarding sales, renewal, and support inquiries.

Key Responsibilities:
• Assist account executives and account managers with sales, upsell, and cross-sell opportunities and renewals
• Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks
• Track and manage all customer renewals, ensuring timely and accurate processing
• Prepare and send out quotes, contracts, and other necessary documentation
• Serve as a point of contact for customers regarding sales, renewal, and support inquiries

About Our Culture
We are a globally recognized and award-winning company with a culture of inclusion, innovation, and customer-focus. We foster a culture of continuous learning and skill development, preparing our talent to tackle tomorrow's challenges and deliver real-world solutions.