Customer Success Manager

5 months ago


Stavanger, Norway Advania Full time

I Advania Customer Success jobber medarbeidere med kunnskap om forretningsverdien av hele bredden av Advania sine tjenester. Vi jobber tett på kunden og drar nytte av hverandres kompetanse og styrker internt. Vårt fokus er aktiv relasjonsbygging og kundepleie, og sammen sikrer vi høy kundetilfredshet i tråd med vår høyeste ambisjon – aldri mist en kunde.

Som Customer Success Manager vil du ha fokus på videreutvikling og god oppfølging for å sikre at kunden tar i bruk riktige tjenester som støtter oppunder deres strategi. Du vil jobbe tett med kundens ledelse og IT avdeling, samt med tekniske ressurser internt hos oss.

Ditt ansvar vil være å..

Overvåke kundens bruk av tjenestene, analysere og gi råd for optimal utnyttelse Sikre økonomisk forsvarlighet i kundeoppfølgingen Løse eventuelle problemer eller utfordringer kunden måtte ha, og samarbeide med interne team for å sikre rask og effektiv løsning Forvaltning av kundeportefølje Bygge og vedlikeholde sterke kunderelasjoner ved å være en pålitelig kontaktperson for kunden Forstå kundenes forretningsbehov og målsetning for å kunne tilby riktige tjenester og løsninger Identifisere muligheter for vekst og utvidelse av kundeforholdet

For å lykkes i rollen tror vi at du har..

Erfaring fra IT-bransjen Relevant utdanning innen økonomi, ledelse og/eller IT

Da vi jobber med kunder i Norden er det en forutsetning at du behersker et av de nordiske språkene, i tillegg er det en fordel om du klarer å kommunisere profesjonelt på engelsk, både muntlig og skriftlig.

Hva tilbyr vi?

Penger – full lønn i foreldrepermisjon, og god pensjonsordning slik at du kan lene deg tilbake på dine eldre dager. Utstyr som får jobben gjort. Fleksible arbeidsordninger med mulighet for hjemmekontor – dette innebærer selvfølgelig tilskudd til bredbånd 5 uker ferie. Og skulle uhellet være ute sørger vi for at du har noen av markedets beste helse- og reiseforsikringer. Muligheten til å utvikle og utfordre deg selv gjennom spennende og varierte arbeidsoppgaver. Vi håper selvfølgelig at du er med og utfordrer oss litt også Et miljø som er genuint opptatt av å inspirere hverandre og dele av egen kunnskap – gjennom fagsamlinger, seminarer og foredrag, og selvfølgelig helt uformelt ved kaffemaskinen. Muligheten til å være så sosial du måtte ønske, både i og utenfor arbeidstid. Vi har egen sosialkomité, bedriftsidrettslag og mange ildsjeler. Hvorvidt du foretrekker å stå på bordet eller sitte i en krok er ikke så viktig for oss - vi har rom for alle

Vårt fokus på å være en av de beste arbeidsplassene i landet gjenspeiles i arbeidsplassanalyser som viser høy tilfredshet blant våre medarbeidere. Advania har både retningslinjer for likestilling og bærekraft, og vi legger stor vekt på mangfold. Vi ønsker søkere med ulik bakgrunn, erfaring og kompetanse velkommen. Ulikhetene våre er det som skaper et bedre arbeidsmiljø og åpner for kreativitet, innovasjon og ydmykhet. Er det et krav eller to du ikke treffer på, ta sjansen og søk likevel.

Vi ser frem til å motta din søknad

Søknader behandles fortløpende.


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