Vendor Experience Manager

3 days ago

Oslo, Oslo County, Norway Foodora Full time

Join to apply for the Vendor Experience Manager role at foodora

4 days ago Be among the first 25 applicants

Join to apply for the Vendor Experience Manager role at foodora

About The Opportunity
Er du ivrig etter å forbedre opplevelsen for våre partnere og sikre høy tilfredshet og effektivitet? Er du i tillegg strukturert, analytisk og flink til å bygge relasjoner? Da kan dette være jobben for deg
Vi søker nå etter en Vendor Experience Manager, som skal optimalisere og styrke samarbeidet med våre leverandører, forbedre prosesser og sikre en sømløs opplevelse for våre partnere. Du vil være en del av Marketplace Experience-teamet i foodora Norge, som jobber dedikert med å optimalisere opplevelsen for alle parter i markedet.
Gjennom tett samarbeid med andre team, både lokalt og regionalt, vil du bidra til å identifisere forbedringsområder, implementere nye løsninger og bygge sterke relasjoner. Stillingen rapporterer til Head of Marketplace Experience og gir deg muligheten til å påvirke og forme prosessene som driver vår virksomhet fremover.
Hva du kommer til å gjøre:

  • Følge opp og forbedre opplevelsen for våre leverandører gjennom analyser og data.
  • Overvåke viktige KPI-er som CSAT og SLA, og drive tiltak for å forbedre disse.
  • Implementere og forbedre prosesser for å sikre effektiv kommunikasjon og samarbeid med leverandørene.
  • Planlegge og gjennomføre tiltak for å redusere friksjon og øke lojaliteten blant leverandørene.
  • Jobbe tett med andre team, som Operations og Customer Support, for å sikre en helhetlig opplevelse.
  • Drive prosjekter knyttet til leverandørengasjement og forbedringer, inkludert lokal tilpasning av globale initiativer.
What you need to be successful:
  • En bachelorgrad innen business, markedsføring eller et relatert fagfelt, eller tilsvarende relevant erfaring.
  • Har minst 3 års erfaring med prosessforbedring og prosjektledelse.
  • Stor interesse for kundeopplevelse, serviceoperasjoner eller prosessforbedring.
  • Grunnleggende forståelse av dataanalyse og rapportering, med kjennskap til service-KPI-er som kontaktfrekvens og kundetilfredshet (CSAT).
  • Sterke kommunikasjonsferdigheter og evne til å samarbeide på tvers av team for å dele innsikt og drive initiativer fremover.
  • En problemløsende tankegang og en proaktiv tilnærming til å identifisere og implementere forbedringsmuligheter.
  • Evne til å trives i et miljø med høyt tempo, raskt skiftende prioriteringer og fokus på kontinuerlig forbedring.
… og at du som person:
  • Har sterke kommunikasjonsferdigheter og evne til å samarbeide på tvers av team for å dele innsikt og drive initiativer fremover.
  • En problemløsende tankegang og en proaktiv tilnærming til å identifisere og implementere forbedringsmuligheter.
  • Evne til å trives i et miljø med høyt tempo, raskt skiftende prioriteringer og fokus på kontinuerlig forbedring.
Who we are: foodora is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you:
  • Bli del av et lekent og energisk miljø hvor vi har det gøy sammen på jobb
  • Være med på reisen til et av Norges raskest voksende selskaper som også er del av Delivery Hero, ett av verdens største online matleveringsselskaper.
  • Jobbe fra stilig og moderne kontor sentralt i Oslo (Alexander Kiellands plass).
  • Få personalgoder som blant annet SATS abonnement, subsidiert kollektivtransport innenfor ring 1, tilgang til Linkedin Learning samt helse- og reiseforsikring.
  • Få personalrabatt på foodora.

Studier viser at kvinner og andre minoriteter er mindre sannsynlig å søke en jobb dersom de ikke treffer alle kvalifikasjoner, om du er interessert i rollen og oppfyller mesteparten av kvalifikasjonene vi er ute etter, oppfordrer vi deg til å søke uansett

Kunne du tenkt deg en slik utfordring?
Da foreslår vi at du sender oss din CV og søknad Vi vil ta kontakt med aktuelle kandidater fortløpende.

Vår rekrutteringsprosess inneholder følgende:
  • Førstegangsintervju med leder.
  • Psykometriske tester gjennom Alva Labs - Vi bruker vitenskapsbasert metodikk
  • Case-intervju - Realistisk oppgave som gir deg og oss en pekepinn på hvordan jobben er
  • Mulighet til å møte stakeholdere både lokalt og regionalt.
  • Referansesjekk - Nesten der
Om arbeidsgiveren: foodora er et av Norges første og største plattformselskap med over 200 administrativt ansatte og over 3500 bud. Den norske delen av det som er et internasjonalt selskap ble startet av to personer i 2015 og leverte mat på sykkel i to kvartaler på Grünerløkka. Gründerånden sitter i veggene til det som i dag er et teknologiselskap i sterk vekst. Vi sørger for levering fra restauranter, butikker og vår egen dagligvarekjede til over 1 800 000 nordmenn i over 40 byer.
Foodora norge er en del av Delivery Hero, en av de største globale aktørene innen lokal levering av ferdige måltider, dagligvarer, forbruksvarer og mer. Teamene på tvers av Delivery Hero er aktive i mer enn 70 markeder, og i foodora Norge tilbyr vi våre mer enn 200 ansatte dynamikken og farten til en start-up, med sikret støtte og retning fra Delivery Hero.
#J-18808-Ljbffr

  • Rider Experience Manager

    5 hours ago

    Oslo, Oslo County, Norway TN Norway Full time

    Vi søker nå etter Rider Experience Manager og Vendor Experience Manager, som begge vil spille nøkkelroller i å forbedre opplevelsen for viktige interessenter i foodoras marked. Begge rollene er en del av Marketplace Experience-teamet i foodora Norge, som jobber dedikert med å optimalisere opplevelsen for alle parter i markedet.Gjennom tett samarbeid med...

  • Senior Sales Manager

    1 day ago

    Oslo, Oslo County, Norway Allente Full time

    Allente is looking for a seasoned Senior Sales Manager to lead our direct sales operations in Norway. As the role involves managing vendor teams, you'll be responsible for setting sales targets, managing budgets, and ensuring high-quality performance across Norway.The ideal candidate will have a proven track record in managing vendor relationships and...

  • Category Manager Indirect

    3 days ago

    Oslo, Oslo County, Norway Norsk Hydro Full time

    Category Manager IndirectAre you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues – and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy...

  • Senior Oil and Gas Project Manager

    5 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    Job OverviewTN Norway is a leading provider of electrical and instrumentation services to the oil and gas industry. We are currently seeking a highly skilled Senior E&I Engineer to join our team in Fornebu, Oslo.Main Responsibilities: Leading electrical and instrumentation engineering activities in offshore Oil & Gas EPC projects, ensuring timely completion...

  • Category Manager Indirect

    6 days ago

    Oslo, Oslo County, Norway Norsk Hydro Full time

    Category Manager IndirectAre you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues – and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy...

  • Courier Experience Manager

    4 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    Career OpportunityTN Norway is a rapidly growing company, and we are seeking a Courier Experience Manager to join our operations team. In this role, you will lead a team of professionals who are responsible for recruiting, onboarding, and engaging our couriers.Your key responsibilities will include managing a team of six people, overseeing courier onboarding...

  • Nordic IT Services Manager

    4 days ago

    Oslo, Oslo County, Norway StaffHost digital Full time

    Nordic IT Services Manager Job Description:We are looking for a highly experienced Nordic IT Services Manager to lead our public cloud consulting capability in the Nordic region. As a key member of our leadership team, you will drive financial growth through business development, client engagement, and operational excellence.The ideal candidate will have a...

  • Media Sales Director

    1 day ago

    Oslo, Oslo County, Norway Allente Full time

    At Allente, we're looking for a skilled Media Sales Director to lead our vendor teams and drive sales performance. As the role involves managing outsourced operations, you'll be responsible for setting sales targets, managing budgets, and ensuring high-quality performance across Norway.The ideal candidate will have a proven track record in managing vendor...

  • Strategic Operations Manager

    6 days ago

    Oslo, Oslo County, Norway Google Inc. Full time

    About Google Inc.At Google, we're always innovating and improving the ways in which we deliver our services. As a Business Operations Program Manager for our global data centers, you will play a crucial role in overseeing the maintenance agreements of our data center related systems.You will lead cost control, contractor management, and procurement projects,...

  • Data Center Maintenance Planner Program Manager

    6 days ago

    Oslo, Oslo County, Norway Google Inc. Full time

    Data Center Maintenance Planner Program ManagerApplyMinimum Qualifications:Bachelor's degree in a technical field or equivalent practical experience.1 year of program management experience.Experience in planning and scheduling of mission critical facility maintenance activities.Experience with third-party CMMS programs.Experience in developing long-term...

  • Senior Manager Payments

    4 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    TN Norway is seeking a seasoned professional to fill the role of Senior Manager Payments. As a key member of our team, you will be responsible for ensuring end-to-end quality and performance across our payment processes.Key ResponsibilitiesYou will contribute to strategy development and support operational implementation of global and regional payment...

  • Operational Expense Manager

    2 days ago

    Oslo, Oslo County, Norway HÖEGH LNG AS Full time

    This role requires a highly organized and detail-oriented individual to manage the financial close process for Operating expenses (OPEX).You will be responsible for:Treating all accounting entries for assigned vessels, including vendor and agent invoices, bank transactions, accruals, currency revaluations, and other OPEX-related entries.Preparing part...

  • Senior Manager Payment Operations

    4 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    Social network you want to login/join with:Circle K Europe is looking for a new team player, who would like to join our European team with responsibility for the BeNeLux and Germany markets.Senior Manager Payment OperationsBeNeLux and GermanyType of Employment: PermanentVisa requirements: A valid work permit from the EU/EEA (relocation assistance is not...

  • Project Engineer

    2 days ago

    Oslo, Oslo County, Norway IKM Consultants AS Full time

    We are seeking an experienced Project Engineer - Senior Management professional to join our team at IKM Consultants AS. As a Project Engineer, you will be responsible for managing technical projects, ensuring successful delivery, and maintaining strong relationships with clients and stakeholders.Key ResponsibilitiesDevelop and implement project plans,...

  • Payment Operations Manager Senior

    4 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    We are looking for a highly skilled professional to fill the role of Payment Operations Manager Senior. In this position, you will work on integrating and optimizing our current issuing, processing, and settlement setup for bank cards and our private label fuel cards.Key ResponsibilitiesAs Payment Operations Manager Senior, you will:Contribute to strategy...

  • Senior Manager, Experience Design

    3 days ago

    Oslo, Oslo County, Norway Autodesk Full time

    Job Requisition ID #25WD85123Position OverviewThis is your chance to join an awesome and empowered team who is passionate about creating impact and has a lot of fun doing it together With Autodesk Forma, we are on a mission for a better world - literally - by radically improving how the built environment meets the needs of humanity and the climate. By...

  • Digital Transformation Manager

    13 hours ago

    Oslo, Oslo County, Norway Schibsted Full time

    **Job Summary**We're seeking an experienced Product Manager to join our team and drive growth initiatives within our Nordic marketplaces. The ideal candidate will possess a strong background in product management, excellent collaboration skills, and a passion for driving business growth.**Responsibilities**- Lead cross-functional teams to develop and deliver...

  • Office Operations Manager

    2 days ago

    Oslo, Oslo County, Norway Optioincentives Full time

    About UsOptio Incentives is a leading provider of equity compensation administration services. We empower organizations to manage complex equity structures with ease, ensuring compliance and efficiency.Position SummaryAs an Office Manager, you will be responsible for ensuring smooth office operations and providing an exceptional environment for all employees...

  • Product Experience Manager

    2 days ago

    Oslo, Oslo County, Norway Autodesk Full time

    Job OverviewAutodesk is on a mission to help design better cities. We are building software to support a new generation of architects, urban planners, and real estate developers in finding the smartest and most sustainable ways to unlock the potential of any building site.The Senior Manager for Experience Design will lead a team of designers in creating 3D...

  • Technical Project Manager

    2 days ago

    Oslo, Oslo County, Norway IKM Consultants AS Full time

    The Technical Project Manager - Principal Specialist role at IKM Consultants AS involves leading technical projects from concept to completion. You will be responsible for developing project plans, coordinating resources, and ensuring timely delivery.Key ResponsibilitiesDevelop and manage project plans, schedules, and budgetsCoordinate resources, including...