
Rider Experience Manager
3 days ago
Vi søker nå etter Rider Experience Manager og Vendor Experience Manager, som begge vil spille nøkkelroller i å forbedre opplevelsen for viktige interessenter i foodoras marked. Begge rollene er en del av Marketplace Experience-teamet i foodora Norge, som jobber dedikert med å optimalisere opplevelsen for alle parter i markedet.
Gjennom tett samarbeid med team både lokalt og regionalt, vil du bidra til å identifisere forbedringsområder, implementere løsninger og bygge sterke relasjoner. Begge stillingene rapporterer til Head of Marketplace Experience og gir muligheten til å påvirke og forme prosessene som driver vår virksomhet fremover.
Planlegge og gjennomføre tiltak for å redusere friksjon og øke rider-tilfredshet og engasjement.
Drive initiativer for onboarding, opplæring og reaktivering av riders.
Delta i prosjekter som forbedrer rideropplevelsen, inkludert globalt koordinerte initiativer.
Vendor Experience Manager:Følge opp og forbedre opplevelsen for våre leverandører gjennom analyser og data.
Planlegge og gjennomføre tiltak for å redusere friksjon og øke lojaliteten blant leverandørene.
Drive prosjekter knyttet til leverandørengasjement og forbedringer, inkludert lokal tilpasning av globale initiativer.
Grunnleggende forståelse av dataanalyse og rapportering, pluss med kjennskap til service-KPI-er som kontaktfrekvens, kundetilfredshet (CSAT) og SLA.
Evne til å samarbeide på tvers av team for å dele innsikt og drive initiativer fremover.
En problemløsende tankegang og proaktiv tilnærming til å identifisere og implementere forbedringsmuligheter.
Trives i et miljø med høyt tempo og raskt skiftende prioriteringer, med fokus på kontinuerlig forbedring.
Hos oss kan du:
Bli del av et lekent og energisk miljø hvor vi har det gøy sammen på jobb
Være med på reisen til et av Norges raskest voksende selskaper som også er del av Delivery Hero, ett av verdens største online matleveringsselskaper.
Jobbe fra stilig og moderne kontor sentralt i Oslo (Alexander Kiellands plass).
Få personalgoder som blant annet SATS abonnement, subsidiert kollektivtransport innenfor ring 1, tilgang til Linkedin Learning samt helse- og reiseforsikring.
Få personalrabatt på foodora.
Vår rekrutteringsprosess inneholder følgende:Psykometriske tester gjennom Alva Labs - Vi bruker vitenskapsbasert metodikk
Case-intervju - Realistisk oppgave som gir deg og oss en pekepinn på hvordan jobben er
Mulighet til å møte stakeholdere både lokalt og regionalt.
Om arbeidsgiveren:foodora er et av Norges første og største plattformselskap med over 200 administrativt ansatte og over 3500 bud. Den norske delen av det som er et internasjonalt selskap ble startet av to personer i 2015 og leverte mat på sykkel i to kvartaler på Grünerløkka. Gründerånden sitter i veggene til det som i dag er et teknologiselskap i sterk vekst. Vi sørger for levering fra restauranter, butikker og vår egen dagligvarekjede til over 1 800 000 nordmenn i over 40 byer.
Foodora norge er en del av Delivery Hero, en av de største globale aktørene innen lokal levering av ferdige måltider, dagligvarer, forbruksvarer og mer. Teamene på tvers av Delivery Hero er aktive i mer enn 70 markeder, og i foodora Norge tilbyr vi våre mer enn 200 ansatte dynamikken og farten til en start-up, med sikret støtte og retning fra Delivery Hero.
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